Update added by user Oct 12, 2016
There is justice in this world.The FCC fined Comcast/Xfinity $2.3 million for placing unwanted service charges on customers bills.
October 11, 2016
I was refunded $15.00 for the $79.84 they charged me, and they promised to remove that service charge from next months bill.I will be reading future bills with a jaundiced eye.
Original review posted by user Oct 07, 2016
Xfinity/Comcast added $4.99 per month to my bill for an "internal protection plan" without my agreement over a year ago.They buried it in the bill.
I did not see it and did not use it, just paid for it. Supposedly this covers your modem being fried which is why I have a surge suppressor. This is not the first time Comcast pulled a dirty trick on me. Please check your bill and see if they are doing it to you.
I called and after a 25 to 30 minute wait to talk to a supervisor, found they were not ashamed of this ripoff.How did our Denver City Council give them a broadband monopoly?
More Review Details
|Value for money|
|Product or Service Quality|
|Discounts and Special Offers|
|Style and Design|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- This was the second time they screwed me
- Reason of review:
- Pricing issue
- Preferred solution:
- Let another company provide broadband service in Denver.
- Monetary loss:
- Product or service
- Xfinity Internet Service
- Review category