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Contact Xfinity Prepaid Customer Service

Xfinity Prepaid Phone Numbers and Emails

Toll-Free Number:

  • (800) 934-6489
Call customer service
Send Message

Customer Service:

  • (866) 366-5756
    Wi-Fi Service

Legal:

  • (888) 565-4329
    DMCA Inquiries

Xfinity Prepaid Emails:

Customer Service
Mobile App, Mobile App
dmca_notice@comcast.com
DMCA Inquiries
comcast_privacy@comcast.com
Is this your business?

How to Contact Xfinity Prepaid?

Most Popular Number:

(800) 934-6489
Total calls: 56 Last call: May 10, 2025
author avatar
PissedConsumer Reporter

The Xfinity Prepaid phone number for customer service inquiries is 1-800-934-6489. You can call this helpline for information about their plans, usage limits, and account policies. You can also use this number to check if prepaid services are available in your area. The Xfinity Prepaid support agents are ready to help activate your Xfinity Prepaid Internet or TV service and provide assistance with setting up, replacing, or returning equipment like modems or routers. The same phone line can be used to discuss renewing or upgrading your prepaid plan. If you have questions regarding the Wi-Fi services, dial 1-866-366-5756. For the DMCA inquiries, call 1-888-565-4329.

The Xfinity Prepaid contact email for customer service-related questions is not provided on the official website. However, you can visit the company’s Help Center to troubleshoot your issue or reach the customer care representative via Xfinity Prepaid chat. Alternatively, you can send your inquiry via app, SMS, Facebook Messenger, or direct messages on X. You can also visit the Xfinity Support Forum to check tips and answers from fellow users. If you have questions or concerns regarding the Privacy Policy or Data Protection, email them to the Data Protection Officer at comcast_privacy@comcast.com. The company’s email address for the DMCA inquiries is dmca_notice@comcast.com.

The Xfinity Prepaid headquarters is located at Comcast Cable Communications Management, LLC, One Comcast Center, Philadelphia, Pennsylvania 19103, United States. The Legal Department at this office is ready to deal with official documentation and legal correspondence. You can also use this address to get in touch with the Xfinity Prepaid customer service team with your complaints, service improvement suggestions, or general feedback. Privacy Policy and Data Protection inquiries can be sent to the mentioned address as well.
To check the company’s stores in your area, visit the official website and click the Locations icon in the top right corner of the Contact Us page.

The Xfinity Prepaid hours may vary depending on the store location. To check the business hours of the company’s store near you, visit the official website and click the Find a Retailer tab at the top of the homepage on the Locations icon in the upper right corner of the Contact Us page. Enter your city name, select the store you are interested in, and click the View Store Details button to check its hours of operation or book an appointment.
The Xfinity Prepaid customer care team is available 24/7 via phone and live chat. You can also text your messages or DM customer support via social media 24/7.

To contact the customer service representatives online, visit the Xfinity Prepaid website and click the Support tab at the top of the homepage. Select the topic corresponding to your inquiry to find instructions to resolve the problem. You can also click the Chat with Xfinity button to initiate the conversation with the virtual assistant. The chatbot will help you troubleshoot your issue or connect you with a live support operator. Alternatively, you can find the Chat with Xfinity Assistant option in the Services section at the bottom of the homepage. If you prefer communicating on social media, you can reach the company via Facebook Messenger or send a DM on X.

Xfinity Prepaid Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Xfinity Prepaid is 8009346489. 80% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Thursday. The average call time is 6 minutes.

  • People call Xfinity Prepaid mainly because of product/ service, staff, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Xfinity Prepaid Website:

Xfinity Prepaid Help Center:

Corporate Office Address:

Comcast Cable Communications Management, LLC
One Comcast Center
Philadelphia, Pennsylvania 19103
United States

Xfinity Prepaid Rating Based on 3 Reviews

Rating details

3.0
more details
Website
Customer service
Warranty
Advertised vs Delivered

Rating stats

Rating trend

Summary of Xfinity Prepaid Customer Service Calls

70 TOTAL
CALLS
05:31 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xfinity Prepaid?

Product/ Service Question:

  • “Set up Internet”
  • “Wi-Fi connection”
  • “Want to connect my modem”

Payments and Charges Question:

  • “I paid bill two Days ago and no service.”
  • “Pay my bill”
  • “My prepaid Xfinity is not working for my Wi-Fi”

Staff Question:

  • “My service is down”
  • “Move service to new address”
  • “Something is wrong with my service”

Return/ Replace Question:

  • “Changing my phone number so I can sign in”
  • “Change address”
  • “Need to change address”

Account Question:

  • “Can't use my password on any of my devices”
  • “Password don't work to connect to my devices at home”
  • “Refill my account”

Request for Information Question:

  • “Update personal information”
  • “Checking on my order”

Refund Question:

  • “Refund to discuss my bl”

Activation/ Cancellation Question:

  • “Can't activate my account”

Other Question:

  • “Trying to get my address removed”
  • “Xfinity sucks”
  • “Wi-Fi”

Compare Xfinity Prepaid Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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