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Contact X Plane Customer Service

How to Reach a Person at X Plane

Verified Contact Information

Toll-Free Number:

  • 1-844-300-1505
Call Now
Send Message

Customer Service:

members@x-plane.org

Sales/ Reservations:

sales@x-plane.org

X Plane Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular X Plane Phone Number
1 (844) 300-1505
Average Calls duration
2 minutes
Most Popular X Plane Email Address
members@x-plane.org
Issue Resolution Rate
Low (3% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Product/ service, website/ application and request for information
View full overview

How to Contact X Plane?

Most Popular Number:

(844) 300-1505
Total calls: 122 Issues resolved: 2 Last call: Jun 11, 2026

The contact details of X Plane customer service are 844-300-1505. This dedicated X Plane phone number line is staffed by the English speaking representatives who are always ready to answer any questions which you may have. No matter what your query is, be it a software problem, a feature concern, or a general question, they are there for you. You can get the assistance you need to get back to enjoying your flying using the X Plane support phone number. You can call them now – they are waiting for your call.

If you wish to get in touch with the representatives of X Plane contact email, you can do so at sales@x-plane.org. It is answered by a group of professionals who can assist you in any way you want since they are very conscious of the customers’ needs and preferences. Depending on the purpose of your email, whether it is to seek assistance on a certain matter, to obtain information on a product or service or just to be directed on what to do, you will receive a quick and effective response.

X Plane’s customer service department is here to help with all your questions and concerns from 9 am to 5 pm Monday to Friday. It should be noted that their working time may differ from the given schedule depending on the time zone or your geographical location. When using the email, they shall attend to your query within a reasonable time frame. For the immediate assistance, you can contact them through their website or through their social media contact.

To communicate with the support team via the X Plane website you can visit the home page and go to the contact or support tab which is situated on the top right corner of the webpage. After that, you will be taken to the support portal where you will be able to open a ticket regarding customer services. Please, enter your name, your email address, and briefly describe your problem or your question. Once you have submitted your application you will receive a confirmation email with a ticket number which you can use to track your application.

PissedConsumer Club

Contact Information

X Plane Website:

X Plane Help Center:

Summary of X Plane Customer Service Calls

122 TOTAL
CALLS
00:58 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call X Plane?

Product/ Service Question:

  • “Not working properly”
  • “Can't use previously purchased airplanes”
  • “Product key”

Website/ Application Question:

  • “Won’t install”
  • “Can't install x-plane12”
  • “Xplane 12 install help”

Request for Information Question:

  • “Possible update to x plane 12”
  • “Need help on changing X Plane 12 to X Plane 11”
  • “Status of order 452381”

Account Question:

  • “Can’t login”
  • “My key has been hacked or stolen I have all my order numbers”
  • “No one is answering my emails, Eric asked for info , i sent it,but no answers”

Return/ Replace Question:

  • “Down loads don’t show up since I changed email.”
  • “Replace purchase product key”
  • “Replace product”

Activation/ Cancellation Question:

  • “Activation not working”
  • “Problem activating my update to Flight Factor a320. Tells me no activation”

Refund Question:

  • “Refund”

Payments and Charges Question:

  • “Consumer fraud”

Cards Question:

  • “Having trouble with a graphics card”

Staff Question:

  • “Customer service”

Other Question:

  • “Set up”
  • “Can’t load plane”
  • “Invalid key”

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