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Contact X Plane Customer Service

X Plane Phone Numbers and Emails

Toll-Free Number:

  • (844) 300-1505
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X Plane Emails:

Customer Service
General Info
Sales/ Reservations
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How to Contact X Plane?

Most Popular Number:

(844) 300-1505
Total calls: 66 Issue resolved: 1 Last call: Aug 9, 2024

The contact details of X Plane customer service are 844-300-1505. This dedicated X Plane phone number line is staffed by the English speaking representatives who are always ready to answer any questions which you may have. No matter what your query is, be it a software problem, a feature concern, or a general question, they are there for you. You can get the assistance you need to get back to enjoying your flying using the X Plane support phone number. You can call them now – they are waiting for your call.

If you wish to get in touch with the representatives of X Plane contact email, you can do so at sales@x-plane.com. It is answered by a group of professionals who can assist you in any way you want since they are very conscious of the customers’ needs and preferences. Depending on the purpose of your email, whether it is to seek assistance on a certain matter, to obtain information on a product or service or just to be directed on what to do, you will receive a quick and effective response.

X Plane’s customer service department is here to help with all your questions and concerns from 9 am to 5 pm Monday to Friday. It should be noted that their working time may differ from the given schedule depending on the time zone or your geographical location. When using the email, they shall attend to your query within a reasonable time frame. For the immediate assistance, you can contact them through their website or through their social media contact.

To communicate with the support team via the X Plane website you can visit the home page and go to the contact or support tab which is situated on the top right corner of the webpage. After that, you will be taken to the support portal where you will be able to open a ticket regarding customer services. Please, enter your name, your email address, and briefly describe your problem or your question. Once you have submitted your application you will receive a confirmation email with a ticket number which you can use to track your application.

X Plane Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call X Plane is 8443001505.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 2 minutes.

  • People call X Plane mainly because of product/ service, activation/ cancellation and refund.

View full overview ›
PissedConsumer Club

Contact Information

X Plane Website:

X Plane Help Center:

Corporate Office Address:

X-Plane.org
5001 Radcliffe Rd
Columbia, South Carolina 29206
United States

X Plane Rating Based on 6 Reviews

Rating details

2.9
more details
Product or Service Quality
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is X Plane's Customer Service?

Murphy J Nkx
Murphy J Nkx
Feels Disappointed | Apr 13, 2024

No one to speak to.

Read full quote
Hillary Afr
Hillary Afr
Feels Disappointed | Jan 09, 2024

Can never get anyone to answer

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Hillary Afr
Hillary Afr
Feels Disappointed | Dec 28, 2023

Cannot find a person to talk to about installation from disks. Nothing but see articles or frequently asked questions. Give me a phone number with a live person!

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Summary of X Plane Customer Service Calls

66 TOTAL
CALLS
01:15 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call X Plane?

Product/ Service Question:

  • “Product key”
  • “After software update, headset doesn't work in VR”
  • “Activating x plane 11 and 12 on new computer. My old computer doesn't work anymore more and I have saved on my phone activation numbers”

Activation/ Cancellation Question:

  • “Activation not working”
  • “Problem activating my update to Flight Factor a320. Tells me no activation”

Request for Information Question:

  • Tech-support
  • “I have a question wondering if I can play X-Plane 12 with a Mac mini and a oculus”
  • “Software question”

Refund Question:

  • “Refund”

Return/ Replace Question:

  • “Replace purchase product key”
  • “Replace product”

Cards Question:

  • “Having trouble with a graphics card”

Staff Question:

  • “Customer service”

Account Question:

  • “Account suspended”

Other Question:

  • “To ask if it is faa approved”
  • “Serial Number”
  • “Download”

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