Contact WVU Medicine Customer Service

WVU Medicine possesses unique email addresses to meet varying service needs. For information or assistance at WVU Medicine Children's, customers can contact the support team using the email address childrenshospital@wvumedicine.org. For help with the MyWVUChart patient portal, users can send their queries via email to mywvuchart@wvumedicine.org using a WVU Medicine email address. A special WVU Medicine customer service team monitors all of these emails so that queries receive a proper reply on time and with complete accuracy.

WVU Medicine headquarters is at 1 Medical Center Drive, Morgantown, West Virginia 26506, United States. Customers and clients can send written mail or visit the WVU Medicine office in person if needed. Besides the WVU Medicine headquarters, the company also has offices in Morgantown, Fairmont, and Waynesburg, making assistance more accessible in areas beyond one.

Patients can count on WVU Medicine's customer service for round-the-clock support, as its primary hospitals, such as J.W. Ruby Memorial Hospital, are open 24 hours a day, 7 days a week. The WVU Discharge Pharmacy is open 24/7. Outpatient clinics and urgent care facilities have adjusted WVU Medicine's hours, but many are still open on weekends and some evenings. To get accurate WVU Medicine hours at a specific location, it's advisable to check the official WVU Medicine website.

WVU Medicine offers a single-point online platform to address patients' healthcare. Prescription renewals can be ordered via the secure MyWVUChart website, and from there, appointments can be scheduled, lab results can be viewed, and a message can be sent to the WVU Medicine customer service team. Patients can also call the WVU Medicine office directly if they have no access to the online system for refills of medications and other health-related questions. MyWVUChart is available 24 hours a day, 7 days a week, making it easy to manage chronic care without needing office visits.