Portland, Oregon
2 comments
Not resolved

I heard that oolong tea may help with weight loss.I searched online and found Wu Yi source tea.

They had listed a free trial with $4.95 shipping and handling. I checked the website for any "catches." I received the box of tea (60 bags). It didn't seem to make much of a difference, no weight loss whatsoever.

I ordered the tea in August 2008.

Two months later, I found that they were attempting to bill my credit card $59.95 at the end of September and beginning of October. As I was disputing with the credit card company, three more charges of $59.95 went through. The phone number associated with the company was a recording with no answering service. I contacted the company on their website, on two occasions, Wu Yi Source tea promised a refund.

In the end, I was out $180 and NO tea.

Review about: Wu-Yi Tea.

Review #147605 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / $185
Preferred solution Not specified

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thelma
#100732
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
Kess
#56006
WOW, you can get Oolong tea at any supermarket. I know, I drink it. I have looked into different sites and oolong tea is oolong tea no matter where you get it.

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