Rio Sereno, Chiriqui
100% full Not resolved

The WG168 trimmer was bought in June 2015 from eBay, new in box with battery, charger and warranty form.It was a shock to read "made in China" but it worked although battery life was much shorter than advertised.

Because the battery also got very hot, that made sense. However battery life is much shorter when the battery gets so hot so it was the first hint of a programmed failure. Less than a year after purchase, after a few uncanny and loud noises the motor was stuck. On inspection (as electronics designer I'm qualified) the magnets were lose, one was broken, some were missing.

The "why" was discovered immediately: the plastic around the bearing (where the trimming wire is located) got worn out. The holder for that bearing should have been made from metal instead of from plastic because due to the large forces involved the event of the rotor hitting the stator magnets is guaranteed when using plastic. Hence I am convinced that technically, Worx tools are frauds, designed to fail. The only way a corporation can get away with that is a customer service set up to primarily blame customers and to use all legal loopholes available to avoid accountability.

The Worx customer "service" acted as expected: despite the availability of all required serial numbers that can easily be verified, this villainous corporation proclaims that nobody else but the eBay vendor is responsible and as could have been guessed, that vendor ( = Positec Worx) set up shop at eBay with a different ID, avoiding damage claims.Photos: pieces of destroyed magnet, red ring showing how much the plastic has worn out, carbon brushes showing the trimmer hasn't been used often.

Review about: Wg168 Trimmer.

I didn't like: Most lousy engineering i ever met.

Review #861007 is a subjective opinion of a user.

Customer service
Price Affordability
Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Ease of Use
Diversity of Products or Services
PRODUCT OR SERVICE Worx Wg168 String Trimmer
Reason of Review / Monetary Loss Poor customer service / $270
Preferred solution Full refund

Had an Experience with Worx?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like