Contact WorldTrips Customer Service

All the relevant email addresses are on the website, and emails can be sent via the website. For your convenience, we provide two of the email addresses here. For claims, send your email to atlasjourneyclaims@cbpinsure.com. Complaints and feedback can be emailed to doicomplaints@tmhcc.com. You can expect a response within 2 to 3 working days. Apart from emails, you can mail a detailed letter to the corporate office or make an appointment to visit a senior representative at headquarters. The corporate office is at HCC Insurance Holdings, Inc., 4 Carter Green Suite 400, Carmel, Indiana 46032, United States.

You can call emergency travel assistance services and policy benefit information 24 hours a day, 7 days a week. For non-emergency travel assistance services, policy assistance, and claims assistance, the operating hours are Monday through Friday from 8:00 AM until 7:00 PM ET. You can call policy sales Monday through Friday from 8:00 AM to 6:30 PM ET. Claims assistance is available between 8:30 AM and 5 PM ET, Monday through Friday.

You can contact the support team via the WorldTrips website. Go to the site and click on "Contact Us." Fill out the form on your screen and submit it. A member of the support team will contact you as soon as possible. Live chat is also available via the website in real-time. You can also follow the company on Facebook, Instagram, Pinterest, and TikTok.