Woot - Two times- BAIT AND SWITCH
I have just come away with my second shipping screw up with woot. Both times, this company has sent me items different from that described on the website or different than that was ordered.
I've been with woot for years, And no sad to say, I'm no longer going to be a customer here. Clearly this is a bait and switch practice which is illegal in some states but I guess does not apply to an online retailer. The first item I ordered was a new phone that had no mention of cosmetic defects, however when I received the item it was so badly scratched and used- It was clear that I was lied to. Second item was a three-piece suit which one meld ended up being a two-piece suit and the sizing did not correlate with the sizing that was given to me on the website.
It's clear that they switched out the item I ordered for a totally different item. They really need to get their act together.
I think I will go and try Groupon for my online deal shopping for now. goodbye woot.
Reason of review: Order processing issue.
Monetary Loss: $70.
Preferred solution: Deliver product or service ordered.
Woot Pros: Deception of business practices.
Woot Cons: Receiving wrong item and poor customer service.
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