Wolf1834 - Lack of Quality Customer "Service"
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Junior ReviewerUpdate by user Nov 12, 2021
Well it's approximately 6 weeks later and Wolf has decided to completely ignore this complaint. Have not heard from them since then whatsoever.
In addition, they also chose to ignore Better Business Bureau's attempt to intervene. I wish I can say that I had better luck dealing with them in hopes of a "FAIR" resolution to my problem but unfortunately I cannot.
Original review posted by user Oct 20, 2021
When your expensive Watch Winder breaks and needs a little TLC... you should be able to "Call" the manufacturer up on the phone and request to speak to someone that can help you.
Unfortunately, when I did, I found out that you can ONLY communicate via emails. Not only do they refuse to call you back, but when they finally decide to answer your specific question via email, they do so at their convenience. I specifically asked for a return phone call a number of times to no avail. To make matters worse, I asked for them to send me a new lock mechanism for me to make the simple repair myself, and they said that they had no parts available to send and that I needed to send in my unit for "Repair" or "Replacement" with the associated cost being approximately upwards of $1000 all in all.
That's ridiculous!!!! Needless to say, Wolf has ignored all correspondence thereafter.
All I wanted was to get a replacement lock/spring to replace the broken one. Talk about Customer Service!!!
User's recommendation: If you are going to make a purchase @ Wolf, please understand that there is no way to actually speak with someone to remedy a situation other than emails. And believe me, that leaves a lot to be desired since they only address what they want to address.
Monetary Loss: $1000.
Preferred solution: 1)receive Cust Service I pd for when I made purch Incl phonecall from mgmt to discuss matter. 2)to have new lock sent to me for me to attempt to repair it. 3)If that cant be done, I'd like a more reasonable exch amt other than the $1k (incl shipping). .
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