Wmata Phone Numbers and Emails

Toll-Free Number:

  • (888) 762-7874
    SmarTrip® and SmartBenefits Participants
Send Message

Customer Service:

  • (202) 962-1234
    Administrative Offices
  • (202) 962-1116
    Bike Locker Information
  • (202) 962-2700
    ID Cards for Riders with Disabilities
  • (202) 962-1195
    Lost and Found
  • (301) 562-5360
  • (800) 523-7009
  • (202) 962-2121
    Transit Police
  • (202) 962-2033
    TTY ID Cards for Riders with Disabilities
  • (301) 588-7535
    TTY MetroAccess
  • (202) 637-7000
  • (202) 637-1328
  • (202) 962-1326 ext 3
  • (202) 962-1100
  • (202) 962-6060
  • (202) 962-2400
  • (202) 962-2550
  • (202) 962-1280
  • (202) 775-9115

Emergency/ Hotline:

  • (888) 234-2374

Jobs/ Career:

  • (800) 660-3399
    Employment Verification
  • (202) 962-1082
    Equal Employment Opportunity
  • (202) 962-1326
  • (202) 962-1111


  • (202) 962-1122
    Marketing Inquiries
  • (202) 962-1051

Sales/ Reservations:

  • (202) 962-5700

Wmata Emails:

Customer Service
Jobs/ Career
Is this your business?
More phone numbers and emails Less phone numbers and emails

Wmata Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Wmata is 8887627874. 57% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Sunday and Tuesday. The average call time is 2 minutes.

  • People call Wmata mainly because of cards, request for information and refund.

View full overview ›

How to Contact Wmata Customer Service?

Most Popular Number:

(888) 762-7874
SmarTrip® and SmartBenefits Participants

To reduce the load on one line, Wmata provides separate contacts for different cases. To find out information about Metrobus, parking, fares, rail schedules, the Bike & Ride program, and more, dial 202-637-7000. If you need customer support as a SmatTrip or SmartBenefit participant, dial 888-762-7874. With comments, suggestions, or commendations, apply to the company at 202-637-1328. The rest of the Wmata phone numbers are available on the “CONTACT US” page. To go to it, click on “CONTACT US” under “REPORT ISSUES” at the bottom of the official company website.

The Wmata headquarters is located in the United States at 300 7th St SW. If you need to send a letter, use the following Wmata mailing address: 300 7th Street, SW Washington, DC 20024. If you are not well-versed in the area where the main office is located, read step-by-step instructions on how to reach it in person on the “Contact Us” page.

If you have non-urgent questions, the company also provides an opportunity for correspondence. To receive customer support and find out more details about new positions in the company, send a letter to the following Wmata email: smartrip@wmata.com. Do you suspect waste or fraud? Report it to hotline@wmataoig.gov. Are you a journalist who needs information about the company for the press or online media? Get in touch with the appropriate specialist at the following Wmata contact: MetroNews@wmata.com.

Wmata does not share information on how to contact customer service via the mobile app. The company only describes how to use this program and what are the main requirements to it. If you are interested in this information, move the mouse cursor over “Fares” in the top menu of the official company site and follow “Mobile Pay”. As for the ability to communicate with the company via the app, ask about this by calling 202-637-7000.

You can also get in touch with one of the Wmata specialists via Twitter, Facebook, or Instagram. To go to one of the social media pages, click on the appropriate icon under “Help in Social Networks” of this page or at the bottom menu of the official company site.

PissedConsumer Club

Contact Information

Wmata Website:

Wmata Help Center:

Corporate Office Address:

Washington Metropolitan Area Transit Authority
600 5th Street
NW Washington, District Of Columbia 20001
United States

Other Info (opening hours):


Monday — Friday: 7 am—8 pm

Other Location:

3500 Pennsy Dr,

Hyattsville, Maryland

More contact details

Wmata Rating Based on 3 Reviews

Rating details

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Price Affordability
Customer service
Product or Service Quality
Additional Fees

Rating stats

Rating trend

Summary of Wmata Customer Service Calls

02:23 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wmata?

Cards Question:

  • “Transfer card to new iphone”
  • “I lost 10$ at the Eisenhower stop. The lady at the desk signed a paper that I lost 10$ and to call this number to have a 10$ credit to my card. I put in the cash without scanning the card first and it wouldn’t return the cash.”

Request for Information Question:

  • “Need more info on s2 bus line”
  • “Checking for shuttle bus service for silver line”

Refund Question:

  • “Refund”

Other Question:

  • “Retirement statement”
  • “To get date on hiring event in 7/23”
  • “Was in a accident 36 Potomac Park on 30th Street on 10/31/2022”

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