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Contact Wisdom Panel Customer Service

Wisdom Panel Phone Numbers and Emails

Toll-Free Number:

  • (855) 619-1884
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Customer Service:

  • (888) 597-3883

Wisdom Panel Emails:

Legal
Privacy Inquiries
Media
PR Inquiries
info@wisdomhealth.com
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How to Contact Wisdom Panel?

Most Popular Number:

(855) 619-1884
Total calls: 48 Issues resolved: 2 Last call: Feb 14, 2025
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PissedConsumer Reporter

The Wisdom Panel phone number for customer service inquiries is 1-855-619-1884. You can also reach the customer care advisors at 1-888-597-3883. You can use these helplines to learn more about the pet DNA test kits, their features, or benefits. The support agents will provide guidance on how to collect your pet's DNA sample properly and help you activate your DNA test kit online. You can also get clarification about your pet's DNA results, breed breakdown, health markers, or ancestry information at these phone lines. The same numbers can be used to discuss returns and replacements if there are problems with the test kit. To share the website accessibility feedback, dial 1-800-862-6293.

The Wisdom Panel email address to get in touch with the customer care team for general information is info@wisdompanel.com. You can use this address whenever you have questions about the pet's DNA test kits or need clarification about your pet's DNA results. You can also send your feedback and suggestions via email for the customer service team to consider. The Wisdom Panel contact email for the website accessibility reports and complaints is accessibility@effem.com. Media and press inquiries can be sent to pr@wisdompanel.com. To reach the Data Protection Officer with the Data Protection requests and Privacy Policy concerns, email them to privacy@effem.com.

The Wisdom Panel headquarters address for legal inquiries and official documentation is 18101 SE 6th Way, Vancouver, Washington 98683, United States. To get in touch with the customer care team, mail your inquiry, complaint, or suggestion to Mars, Incorporated, 6885 Elm Street, McLean, VA 22101. Return and replacement requests can be sent to this Wisdom Panel address as well. If you have questions about the Privacy Policy, mail them to Mars, Incorporated, c/o: Chief Privacy Officer, 1676 International Drive, 10th Floor, McLean, Virginia 22102. The Mars representative in the EU is Mars Netherlands B.V., c/o: Chief Privacy Officer, Taylorweg 5, 5466 AE Veghel, Noord-Brabant Netherlands.

The Wisdom Panel business hours are Monday to Friday from 7 a.m. to 4 p.m. PST. You can call the support helpline within these hours for product information and instructions on how to collect your pet's DNA sample. Alternatively, you can use the live chat option on the Wisdom Panel website within these hours to discuss your inquiry with the customer care representative. If you need help outside of working hours, you can use the virtual assistant 24/7 to find answers to your questions and troubleshoot your issue. You can also send your complaints, concerns, and feedback via email whenever it's convenient for you.

To access the Wisdom Panel chat, visit the official website and click the chat icon in the bottom right corner of the homepage. Type your question or select the option from the list for the virtual assistant to provide the information you need. The chatbot will help you troubleshoot your problem and offer FAQ articles according to your request. It can also connect you with a live operator within the Wisdom Panel customer service hours, Monday through Friday, between 7 a.m. and 4 p.m. PST. The customer support advisor will be ready to answer your questions and provide instructions to resolve the issue.

Wisdom Panel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Wisdom Panel is 8556191884. 67% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 15 seconds.

  • Be prepared for the call as Wisdom Panel may ask you for the following information to identify you as a customer: order id or tracking no or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Wisdom Panel Website:

Wisdom Panel Help Center:

Corporate Office Address:

18101 SE 6th Way
Vancouver, Washington 98683
United States

Other Info (opening hours):

Hours:

Monday, Wednesday, and Friday: 7 am – 12 pm PST


Mailing Address:

Mars, Incorporated

6885 Elm Street

McLean, VA 22101

More contact details

Wisdom Panel Rating Based on 3 Reviews

Rating details

3.7
more details
Customer service
Diversity of Products or Services
Product or Service Quality
Website

Rating stats

Rating trend

Summary of Wisdom Panel Customer Service Calls

72 TOTAL
CALLS
00:15 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wisdom Panel?

Request for Information Question:

  • “Checking on my genetic test of my pup.”
  • “Help activating account”
  • “Questioning DNA results”

Activation/ Cancellation Question:

  • “Can’t activate account”
  • “Can't activate kit”
  • “I want to activate my wisdom panel kit”

Shipping and Delivery Question:

  • “Haven't received kit”
  • “Delivery address”

Return/ Replace Question:

  • “Incorrect dna results”
  • “Information about replacement swabs”

Product/ Service Question:

  • “Complaint”
  • “Complaining”

Payments and Charges Question:

  • “Wrong charge”

Refund Question:

  • “Refund”

Account Question:

  • “Can't login to account”

Other Question:

  • “Kit already registered”
  • “Resulta”
  • “I would like to get another record of my dogs DNA test. I can’t seem to find the other one.”

Compare Wisdom Panel Customer Service To

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