Wirefly - The support is clueless not supporting the new Parental Control App

52 of 131 Wirefly reviews

I installed the Wirefly Parental Control App (Version: 1.16.0) from the Blackberry App World.I was surprised to see the app.

The app install on my phone was fine but that's as far as I got. I could not login. received a login error that said "Sorry Something went wrong." and then said "Doh!" I could not get it to work so I contacted support at support@wirefly.sparebackup.com and that was also just as big a disappointment. I have not receive a response from anyone.

Can someone tell me what's going on here?Not only does the product suck but so does the service.

This review is a subjective opinion of a user.
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Product or service
Parental Control App
Review category
Appliances and Electronics
review #290012
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52 of 131 Wirefly reviews
ValuedCustomer

Jan 24, 2012 #415375

Kim, "So sad" is on point, I have no issues with my phone. I am trying to contact the support team who manages the "support@wirefly.sparebackup.com" support. I tried to email them but have not received a response. It looks like the app is created by "Spare Backup" but supported by you. What do you suggest I contact next?

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Typical blame game

Jan 24, 2012 #415367

the Wirefly Parental Control app is a dud. I tried it an received the same error.

0 0 Reply
wirefly_kim

Jan 19, 2012 #412332

Hi ValuedCustomer,
I am sorry to hear that you are having problems with Spare Backup. I would like to review your order and assist you with your issues. Can you please email me your order number to onlinesupport@wirefly.com and I will make sure we work with you and Spare Backup to resolve the problems you are having. I look forward to hearing from you soon.
-Kim

0 0 Reply
So sad

Jan 18, 2012 #411799

Wirefly just sells the cell phones. You need to contact the maker of the APP which obviously is not Wirefly.

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