Contact Wine com Customer Service
How to Reach a Person at Wine com
Verified Contact Information
Toll-Free Number:
-
1-800-592-5870
Accessibility:
regulatory@wine.com
Business Customer Service:
finewine@wine.com
Customer Service:
corporateorders@wine.com
Gift Specialist
Investors/ Franchising:
Legal:
Media:
Wine com Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Wine com Phone Number
1 (800) 592-5870
Average Hold Time
00:01:41
Average Calls duration
5 minutes
Most Popular Wine com Email Address
regulatory@wine.com
Wine com Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Wine com Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Wine com Phone Number | 1 (800) 592-5870 |
| Average Hold Time | 00:01:41 |
| Average Calls duration | 5 minutes |
| Most Popular Wine com Email Address | regulatory@wine.com |
| Wine com Live Agent Availability | 29% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Prepare before the call to Wine com | Email, phone number or order id or tracking number |
Contact Information
Wine com Website:
Wine com Help Center:
Corporate Office Address:
Wine.com, LLC
2756 Alvarado St.
San Leandro,
California
94577
United States
Summary of Wine com Customer Service Calls
38
TOTAL
CALLS
CALLS
04:50
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wine com?
Request for Information Question:
- “To place an order”
- “Trying to place an order”
- “Question about packing list with prices enclosed with wine gift bottles”
Product/ Service Question:
- “Tech support”
- “Hold order at FedEx location”
- “Problem with an order”
Shipping and Delivery Question:
- “The delivery was sent back wrong address”
- “Delivery”
Payments and Charges Question:
- “Another charge”
- “Charges”
Return/ Replace Question:
- “Address change”
Refund Question:
- “Refund”
Other Question:
- “My order”
- “Packing list in gift box with prices”
- “Order declined”
Compare Wine com Customer Service To
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Wine com