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Dear Winco, Today November 29, 2016 at 5pm, I went to your Duncanville, TX. location, store #0124.

Today was an annoying time for me in your store. I returned two packs of berries that went bad very quickly. In returning the berries to your store for an even exchange, your customer service clerk chastised me like I was a child by questioning me as to when your product went bad and informing me that you do not take back produce or anything in the store that goes bad. Shame on Winco, if this is your policy!

And if it is your policy I think you need to place your policy online so the consumers have an option to shop in your store or not, since you are selling bad products. I have been a customer of your store since you opened in Duncanville, TX, store #0124 and this employee has not only been rude to me but to other customers, too. For example, when you opened your store you had a promotion on a specific item that was on sale which customers were allowed to get four items of that specific product. A blind gentleman was purchasing four items of that product, at the your self service counter, along with his caregiver.

She refused to allow him to purchase eight items of that product, four items for himself and four items for his caregiver. I purchased the four items and gave them to his caregiver. This woman is completely insensitive to your customersโ€™ needs and wants. They say it is the head and not the tail.

Obviously, she is the tail and it appears this is how Winco wants to run its business. Iโ€™ll make sure that I spread the word.

Sincerely, Mrs. Walker

Reason of review: Poor customer service.

WinCo Foods Cons: Customer service clerk was rude.

Location: 800 S Cockrell Hill Rd, Duncanville, TX 75137, USA

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