Contact Willis Tower Customer Service

The Willis Tower customer service email, willistower1@willistower.com, is one of the company's three official addresses available for assistance with general issues and concerns. Customers consulting the legal department for inquiries can use legal@eqoffice.com. Lastly, if your purpose is to discuss a media-related concern, reach the appropriate agent via email at media@willistower.com. For efficient responses, it is recommended to consult during Willis Tower’s hours on working days.

Users who prefer not to call or email the agents due to the nature of their concern can consider visiting the Willis Tower address at 233 South Wacker Drive, Chicago, Illinois 60606, United States. That is especially recommended if the matter is complex or difficult to resolve online. You can also send a letter or visit the Willis Tower office for general inquiries. However, calling or emailing the agent would be more time-saving in such cases.

The company's offices are operational from 9:00 AM to 10:00 PM, seven days a week. Users seeking assistance on any day throughout the year can reach Willis Tower customer service during these hours, and an efficient response will be ensured. However, replies can sometimes be delayed due to the nature of the issue and the high volume of requests, requiring users to be patient in such cases.

Customers seeking to reach the user support team via the Willis Tower website can visit its Contact page and use the most suitable option for consultation. For instance, they can discuss their queries and concerns over the phone using the available helpline or send an email for assistance. Visiting the company offices is also an option for resolving specific and complex issues. To do so, users can locate the nearest tower using the map on the same page. However, it is important to consult during Willis Tower’s hours for the respective branch.