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I recently purchased sofa and chair cushions for my 13 year old Gloster Teak Ventura model furniture. This company advertised โ€œCushions Made to Fit Gloster Teak Ventura Sofa Replacement Cushionsโ€ and โ€œCushions Made to Fit Gloster Teak Ventura Deep Seating Chair Cushionsโ€.

Online instructions said to measure the inner dimensions of the sofa, width and depth and advise NOT to measure existing cushions. After 4 weeks I get the cushions and the backs are about 3โ€ too tall! Upon emailing the company to see why this could be I get the response that โ€œover the years the frame backs were made 2โ€ tallerโ€ Why would I think that the size of my furniture had changed? Why does the company not tell their potential customers to measure the height of their furniture or existing cushions for this particular Gloster set to make sure they order the right size because the furniture size has changed?

When I pressed the owner further in an attempt to get the correct sized backs, he or she states: โ€œYou received exactly what was stated online. You can get someone in your local area to cut them down.โ€ Incredulous, I asked why are they purposefully misleading customers when they have the knowledge that the furniture size has changed.

I further said they should be ashamed of their response and this is the worst customer service I have ever experienced, I get this reply: โ€œI am very proud of my responsiveness. Perhaps you should learn to take responsibility for your own error.โ€ DO NOT, I repeat, DO NOT buy from Wicker Paradise aka replacementcushionsonline.com

Reason of review: Poor customer service.

Wicker Paradise Cons: Customer service and quality.

Location: Austin, Texas

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