0 comments
Not resolved

I ordered a mirror from them that their website had listed as in stock and ready to ship in 2-3 days.One month later it arrives broken.

When I called to report the problem, the guy didn't seem to care much about the inconvenience of waiting a month to receive a broken product or the fact that their website reports incorrect stock levels. I calmly expressed my disappointment in his causal manner. I also told him how poorly it was packed (See 1/4" shabby Styrofoam it was protected with in picture below) His response was that this is standard packaging and that this was the first mirror of the season to arrive broken. Well, then I suppose I have nothing else to say on that subject!

Shoddy packaging is standard and I was the only unlucky bloke to receive something broken this season, so suck it up. Next, after I suggested that apologizing for the inconvenience may go a long way, his response was that an apology wouldn't do anything anyway and if I don't like it I am free to purchase the mirror elsewhere. Again, this man doesn't like people to point out any deficiencies in his business or attitude and why do or say anything to show even the littlest bit of concern for someone who shelled out over $350 for a mirror. Customers are a dime a dozen, so why bother even pretending to care about them.

Now here was the fatal error on my part. The disclosure that would seal the deal for him. I told him, unfortunately their company is the only company that sells the mirror at which he said, "Ma'am, I'm refunding your money. You can find the mirror somewhere else." So not are only is their customer service a text-book example of how to join the ranks of most hated businesses, they are vindictive, as well.

What goes around comes around : ) BTW, I just tried posting this review on their Yahoo review site and it wouldn't post. I cleared the post 4 times and it still would not post.

I then created a post relaying this information but gave it 5 stars and voila it went through!This company is a piece of work!

Review about: Wicker Paradise Mirror.

I didn't like: Customer service and shoddy packaging.

Review #661374 is a subjective opinion of a user.

1.0
Staff
Delivery Service
Advertised vs Delivered
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution I have absolutley hothing to say to them.

Had an Experience with Wicker Paradise?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Mypillow - MY EXPERIENCE WAS HORRIBLE ..... Mypillow "This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more Sunjoy Industries - Product is junk & customer service was no help Sunjoy Industries "I purchased the Sunjoy L-OF087PST-B Monroe Slate Steel 32.68" x 22.24" x 53.15" Fireplace for my husband; Father's day 2014. We used it through the summer of 2014 and then..." Read more Do Not Waste Your Time With Closet Factory And You Will Find Out Why? Closet Factory "It started off on a good note whereby I spoke with Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@ClosetFactory.com) (Office Phone: 310-516-7500 x240 & Cellular Phone: 310-404-8225)..." Read more Mypillow - Cheaper at Walmart Mypillow "My pillow.com claims if you buy one you get one free. That's a bunch of BS !!! You can get the same my pillow at Wal mart..." Read more Firefly Hoverboard - Hoverboard Review Firefly Hoverboard "Here is my story, I had purchased a Lamborghini 8 Houverboard from firefly, for a Christmas present for my son, after using it for only 10 days it started beeping..." Read more Namco Pools - Pool wall rusted thru in 5 years Namco Pools "I went to open my pool at the start of the 2017 season. I noticed bubbling on the wall. As soon as i touched the touched the wall it let..." Read more Igg - Taggers Igg "have been tagged numerous times have sent over 400 emails to igg and 300 screenshots as proof they have done nothing its been going on for over 12 weeks now..." Read more Viagogo - Didn't Deliver the Tickets Viagogo "I booked a flight from NYC to Rome and purchased tickets to the AS Roma game on 28 May 2017 three months in advance. 5 days before the game they..." Read more