Whitmans Phone Numbers and Emails

Toll-Free Number:

  • (888) 311-3723
Call customer service

Business Sales:

  • (800) 516-9466
    Wholesale

Headquarters:

  • (800) 777-4004

Whitmans Email:

Customer Service
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Whitmans Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by email.

    Source Distribution
    36% phone 64% email
  • The best email to contact Whitmans is customerservice@russellstover.com.

  • The best phone number to call Whitmans is 8883113723. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Saturday and Wednesday.

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PissedConsumer Club

Contact Information

Corporate Office Address:

Russell Stover Chocolates, LLC
4900 Oak Street
Kansas City, Missouri 64112-2702
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 am - 7:30 pm CT

More contact details

Whitmans Rating Based on 8 Reviews

Rating details

2.3
more details
Product or Service Quality
Value for money
Customer service
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Whitmans's Customer Service?

Myeshia Okm
Myeshia Okm
Feels Satisfied | Feb 16, 2024

I purchased a box of Whitman sampler chocolates but not the small box so it was a good size box but not their largest either, anyway the chocolates were light in color and not quite normally how they would look and I was told that sometimes through shipping to stores and whatnot that might could happen but they do understand and try to make every customer happy so they are mailing me coupons which I am still waiting for and I originally first put my call into them a few weeks ago and they said it could take a week or two to get my problem addressed as well as resolved and get coupons mailed to me but they were very nice as I spoke to two different ladies it sounded like and both of them were very cool and understandable and I gave them the barcode on the back of my box and when the expiration date was so again they blamed it more so on transporting from their facility to the stores that they service so they were perfectly cool about everything and I am looking forward to getting my coupons because in this day and age with the cost of things rising and whatnot a customer should not have to deal with certain situations involving companies and it's very nice that this is a company that is willing to stand behind their product so at this time I have nothing negative to say about them and I always find that when you are nice to people you normally get results. Thank you and I hope this helps.

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Carol D Syt
Carol D Syt
Feels Disappointed | Jan 06, 2024

My emails are going unanswered and I tried to call number and it doesn’t connect. I need to return an item. Never use them again

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Summary of Whitmans Customer Service Calls

8 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Whitmans?

Payments and Charges Question:

  • “Waiting for coupons”

Other Question:

  • “Got chocolates that weren't any good”
  • “Not getting reply to emails”
  • “Candy looks odd?”

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