Not resolved

I purchased a sectional from Whitley Galleries, manufacturer C.R.Laine (lifetime warranty.

It arrived defected (left side one inch taller then the right side). It took 5 months of emails along with numerous employee visits to my home for verification of the problem along with the C.R. Laine Rep. confirming the problem.

They finally took the sectional for "repair" 4 weeks later it was delivered with the existing problem NOT fixed and now the bracket is broken leaving a 2 inch gap at the top of the sectional, one leg is an inch off the floor and the left side wobbles when you sit on it. C.R. Laine refuses to fix or rebuild a new sectional, and Whitley Galleries refuses to demand that they replace my damaged sofa.


Review about: C R Laine.

I liked: Customer service is great to work with.

I didn't like: That they will not order me a new sectional.

Review #938886 is a subjective opinion of a user.

Product or Service Quality
Price Affordability
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution I want a new sectional with my custom fabric, custom cushions, custom configuration ordered and delivered to the standands of Whitley Galleries and C. R. Laine

Had an Experience with Whitley Furniture Galleries?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"...Out of nowhere, I woke up with an incredible itchy, blotchy rash, pics attached. I went to immediate care and..." Read more
"The "10 year warranty" is a load of BS. After a month, the seam in my pillow opened up and the fill started to spill out. I called the company..." Read more
"Bought three pieces living furniture set, sofa, recliner, and loveseat. All pieces started falling apart after a year. Spent over $3000.00 and worthless ***. We are adults, over 50 years..." Read more
"This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more
"Garnier is a disgusting company that I would never recommend. After over a year of not dying my hair, I decided to add a blue tint to my black hair...." Read more
"Service Transport, Inc. truck driver Bo Thompson has defrauded people as he drive his semi-truck freightliner from state to state town to town in America. He drives under the influence..." Read more
"Sexist, patronizing and just plain rude owners who care nothing about their customers. Was speaking to one of them about about my dissatisfaction about not being able to make a..." Read more
"#FORESTRIVER CHECK OUT THIS WORKMAN SHIP BY FOREST RIVER. We own a 2013 Vibe by FOREST RIVER. We are very picky on our unit and keep maintenance up to a..." Read more