Contact Whitetail Resort Customer Service

Clients who prefer written communication can use one of the following emails that best suit the nature of their concern. For assistance with mobile app issues, contact epicmix@snow.com. Those seeking to connect with the agents at the private lesson desk can write to wtprivatelessons@vailresorts.com. The email address, wtrefunds@vailresorts.com, is available for refund requests or to discuss related queries. Customers with questions regarding season passes, Epic Passes, or online accounts can use Whitetail Resort’s contact email seasonpass@vailresorts.com. For general information, reach the business agents via wtinfo@vailresorts.com. Lastly, for media-related inquiries, email news@vailresorts.com during the Whitetail Resort hours.

The company headquarters is in the United States at 13805 Blairs Valley Road, Mercersburg, Pennsylvania 17236. Customers who cannot discuss their issues online due to confidentiality violation risks can send a letter or visit the Whitetail Resort address for secure communication and better services. That is also feasible for general queries and complaints. However, being time-consuming, it is not recommended if immediate assistance is required.

According to the latest updates on the company's official website, the Whitetail Resort will close for the season on Saturday, March 15th at 9:00 PM. Therefore, clients seeking to discuss their queries and concerns can use any of the Whitetail Resort contact options to reach out between 9:00 AM and 9:00 PM, before the closing day. Those consulting for dining, sales, or rentals can find the respective operational hours on the official website.

For an online consultation with the support team, visit the Whitetail Resort website and click Submit a Request on the homepage. That will direct you to an online form on a new page. Once there, fill out all the required fields by providing your email address, phone number, consumer ID, the subject of concern, and other details. For quick responses, submit the request during Whitetail Resort’s hours. Users consulting outside working hours can get fast answers to their queries via the Whitetail bot by clicking the chat icon at the bottom right corner of the screen.