WhatsInToday - Fin Bed Buyers Beware!
On January 20, 2016 we saw a feature of the Fin Bed on The Today Show's "Steals and Deals" segment.We purchased a king size bed for $749 ($200 off regular price) which had a 100 day warranty.
We received the bed on February 12, 2016. After sleeping on the bed for over a week we experienced more discomfort and back aches than our previous mattress. We contacted the company on February 22, 2016 to request a return/refund. They first requested we speak to someone in their customer service department, which we did on February 24th.
In the phone call the customer service representative tried to talk us into trying the bed a little longer to give us a chance to "get used to it." I replied that this solution would not work for us because we were experiencing such pain in the mornings. After a bit more discussion, they agreed to begin the refund process, and Kelly Morgan in Customer Service would contact me about next steps. Kelly's email requested that we either select a local charity who would take the mattress as a donation and either have What's In Today contact them and arrange for pick-up, or we could contact/schedule/complete the donation pick-up and simply email them the receipt. We asked them to coordinate the donation.
However, it proved difficult to find an org. who would take a king bed as a donation so our next option was to recycle it through Good Will. Which we did on April 13, 2016.
After submitting the receipt on April 14, 2016, we still couldn't get an answer to any emails or voicemails until April 25, 2016 when CEO Steve Haber called me to apologize and say that they would process the refund in 3 days.We have yet to see a credit to our account and no one is responding to our phone calls or emails.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Diversity of Products or Services|
What I liked
What I disliked
- Will not honor refund policy
- Refuses to respond to emails and calls
- False advertisement or company that les and cheats customers
- Lying cheating companies
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I recently took my desktop computer to Michael Elchhorn for repair due to a power surge. I thought only the power supply had been affected however when i purchased a..."
- "Beware of Orlando Florida Credit Repair - StateWide Credit Repair! Full of false advertisements!!! My wife and I paid this company a flat fee of $450.00 to repair our credit to remove..."
- "This Guy Ron Ehler is a crook. Stole $4000 from me and moved out of his business location to avoid getting my demand letter. He cashed my check at a..."
- "...I noticed that the leather is peeling off from lots of places.I didn't even use the bag..."
- "Someone stole my credit card information and made two purchases. The genius purchased the items using my address and attempted to drop ship them to his address but was too..."
- "i had ordered for magnetic iphone cable through facebook ad and got linked to shopify for order. I used my credit card for fulfilling the payment and amount of $14.95..."
- "Ordered three jackets from rosegal.com and two were delivered, still waiting on the third. The quality is mind-blowingly horrible, and the fabric is atrocious. The jackets even SMELL carcinogenic. The..."
- " They paid $10,000 are more of expenses for my automobile which if I did not have a warranty I would had paid all out of pockets, they was their..."
- "SHOCKING DISHONESTY AND FALSE CLAIMS. I was never able to speak to a person. They were supposed to e-mail me when my phone was received and to give me a..."