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Westlaw Phone Numbers and Emails

Toll-Free Number:

  • (800) 937-8529
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Westlaw Email:

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How to Contact Westlaw?

Most Popular Number:

(800) 937-8529
author avatar
Rebecca A. Garland
PissedConsumer Reporter

Clients reaching out for general queries and concerns can contact the Westlaw office via the toll-free helpline, 1-800-937-8529. Those requesting product information can dial 1-888-728-7677 for efficient assistance between business hours. The Westlaw phone number is also active for issues and inquiries regarding payments and charges. Several other helplines are also available for international clients to consult. Users in Argentina can contact Westlaw customer service at +54-810-266-4444. The WhatsApp number, +54-911-5354-2030, is active to reach the same office for access and functional, administrative, and technical concerns. To contact the Westlaw headquarters in Hong Kong, use +852-3462-7131 to call or message the respective agent. Those in India can call +91-836-806-8200 for information and assistance between Westlaw's business hours. For accounting, billing, orders, and subscription queries from the company representative in Australia, +61-1300-304-195 is the contact number. Users in New Zealand can consult Westlaw support at +64-0800-106-060 for similar purposes.

The company has published several emails to consult its agents in different countries. Users in the United States can contact the technical support team for relevant issues and concerns at techsupport@thomsonreuters.com. The Westlaw contact email westlawcustomerservice@thomsonreuters.com is for clients in Singapore, Malaysia, Indonesia, Thailand, Philippines, Cambodia, Vietnam, Brunei, Myanmar, and Laos to reach out. For inquiries and assistance from business representatives in India, hyd.westlawindiaop@thomsonreuters.com is the email. Citizens of Australia and New Zealand can seek Westlaw's help with accounting, billing, orders, and subscription queries via Care.ANZ@thomsonreuters.com. Lastly, privacy.issues@thomsonreuters.com is the email to consult Westlaw support for legal and privacy inquiries. To ensure efficient assistance when emailing, submit a request between business hours.

Westlaw customer service is available in the company headquarters, Thomson Reuters, at 610 Opperman Dr, Eagan, Minnesota 55123-1340, United States. Consulting them in person is best for help with critical and confidential issues. Those unable to arrive in person can also send a letter to the Westlaw address for a safe relay of their concerns without the risk of privacy breaches. However, that is only feasible if the matter is too complex to resolve online. For general queries, calling and emailing Westlaw support are better options.

The customer service hours vary for the company branches in different countries. Users consulting for technical or customer support in Argentina can do so between 8:00 AM and 6:00 PM from Monday to Friday. Westlaw's customer service hours for its offices in Asia are between 8:00 AM and 5:00 PM PST from Monday to Friday. Those seeking to consult the Westlaw office in India can do so between 10:00 AM and 8:00 PM IST from Monday to Friday. The working hours for the company offices in Australia and New Zealand are between 8:00 AM and 6:00 PM (AEST/NZST). Lastly, Westlaw support in Brazil is available between 9:00 AM and 6:00 PM on weekdays.

The company does not currently offer a live chat feature. However, users can explore its alternatives for consultation on the Westlaw website. To do so, click on Global Support Contacts on the homepage. That will direct you to a new page with several options to reach the support team and different countries, including their published helplines and email addresses. Browsing the information on the company website is also an alternative to the Westlaw chat, which allows customers to resolve general issues and concerns through self-assistance.

Westlaw Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    62% phone 38% email

  • The best phone number to call Westlaw is 8009378529.

  • The longest wait times are on Thursday, while the shortest are on Tuesday and Saturday.

  • People call Westlaw mainly because of account, request for information, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Westlaw Website:

Westlaw Help Center:

Corporate Office Address:

Thomson Reuters
610 Opperman Dr
Eagan, Minnesota 55123-1340
United States

Westlaw Rating Based on 1 Review

Rating details

4.0 more details
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Summary of Westlaw Customer Service Calls

5 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Westlaw?

Account Question:

  • “I can't find my email from my teacher That lets me access Westlaw I'm a student at SCC. I need to prove to him. I have an account and I cannot get in there. Can you help me log in?”

Request for Information Question:

  • “Tech support”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “To Remove a Decision”

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