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Contact Westlaw Customer Service

How to Reach a Person at Westlaw

Verified Contact Information

Toll-Free Number:

  • 1-800-937-8529
Call Now

Legal:

privacy.issues@thomsonreuters.com
Privacy Inquiries
Send Message

Westlaw Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Westlaw Phone Number
1 (800) 937-8529
Average Calls duration
1 minute
Most Popular Westlaw Email Address
privacy.issues@thomsonreuters.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
75% phone, 25% email
Common Reasons for Contact
Request for information, account, payments and charges
View full overview

How to Contact Westlaw?

Clients reaching out for general queries and concerns can contact the Westlaw office via the toll-free helpline, 1-800-937-8529. The Westlaw phone number is also active for issues and inquiries regarding payments and charges.

The company has published an email to consult the clients. privacy.issues@thomsonreuters.com is the email to consult Westlaw support for legal and privacy inquiries. To ensure efficient assistance when emailing, submit a request between business hours.

Westlaw customer service is available in the company headquarters, Thomson Reuters, at 610 Opperman Dr, Eagan, Minnesota 55123-1340, United States. Consulting them in person is best for help with critical and confidential issues. Those unable to arrive in person can also send a letter to the Westlaw address for a safe relay of their concerns without the risk of privacy breaches. However, that is only feasible if the matter is too complex to resolve online. For general queries, calling and emailing Westlaw support are better options.

The customer service hours vary for the company branches in different countries. Users consulting for technical or customer support in Argentina can do so between 8:00 AM and 6:00 PM from Monday to Friday. Westlaw's customer service hours for its offices in Asia are between 8:00 AM and 5:00 PM PST from Monday to Friday. Those seeking to consult the Westlaw office in India can do so between 10:00 AM and 8:00 PM IST from Monday to Friday. The working hours for the company offices in Australia and New Zealand are between 8:00 AM and 6:00 PM (AEST/NZST). Lastly, Westlaw support in Brazil is available between 9:00 AM and 6:00 PM on weekdays.

The company does not currently offer a live chat feature. However, users can explore its alternatives for consultation on the Westlaw website. To do so, click on Global Support Contacts on the homepage. That will direct you to a new page with several options to reach the support team and different countries, including their published helplines and email addresses. Browsing the information on the company website is also an alternative to the Westlaw chat, which allows customers to resolve general issues and concerns through self-assistance.

PissedConsumer Club

Contact Information

Westlaw Help Center:

Corporate Office Address:

Thomson Reuters
610 Opperman Dr
Eagan, Minnesota 55123-1340
United States

Why Customers Call Westlaw?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 50%
  • Request for Information 25%
  • Payments and Charges 13%
  • Account 13%

Customer Inquiries & Issues

50%
  • "Various"
  • "Start Using Westlaw at a new firm"
  • "Problem getting set up. I have no pin"

Request for Information

25%
  • "Help registering"
  • "Tech support"

Payments and Charges

13%
  • "Billing"

Account

13%
  • "I can't find my email from my teacher That lets me access Westlaw I'm a student at SCC. I need to prove to him. I have an account and I cannot get in there. Can you help me log in?"

Compare Westlaw Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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