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2.7
Original review updated by user Apr 06, 2023

Our annual dry wood termite inspection was performed today, which has been done by Western Exterminator for many years. The technician, Joe Sierra, advised us that he would have to have access to every corner and baseboard in the interior of the house to make an inspection.

Also, he advised that the garage is inaccessible. We have never before been told of an issue with inspecting the inside of our house. The garage is quite crowded and we understand his decision.

Neither the office personnel that made the appointment nor any previous technician advised us of the requirement to have all the corners in our house accessible. No other technician before this time has had these issues.

Nothing has changed inside of our house since the last inspection. We were never told that we would have to clear out the corners of the house, which is highly unrealistic. For the most part, the baseboards are accessible. Also, the window sills are accessible and we dont know if he inspected those area.

Needless to say, we dont consider this a valid inspection.

Particularly, since your company raised its rates substantially since last years inspection. We would like to have a different technician make a follow-up check of at least the interior of the house.

They did not contact me after two days. It was the shortest inspection ever. Usually, the technicians are on my premises for almost an hour.

The last one must have finished in a half hour or less. He also had an attitude. The inspection report came in the next day with very little data. Usually, it takes at least a week for the report to come in; it was a very inadequate inspection on the outside and inside.

They did not contact me.

It was the shortest inspection ever. Usually, the technicians are on my premises for almost an hour. The last one must have finished in a half hour or less. He also had an attitude.

The inspection report came in the next day with very little data. Usually, it takes at least a week for the report to come in; it was a very inadequate inspection on the outside and inside.

User's recommendation: Determine any barrier there may be to an inspection.

Preferred solution: Re inspection of inside of residence.

Location: Long Beach, California

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