West Elm - Waited 8 weeks for total *** furniture

396 of 417 West Elm reviews

I ordered two upholstered chairs from West Elm.As advertised, I waited 8 weeks for their delivery.

When they were delivered, the minor assembly required was not possible because the pieces were so shoddily made that could not fit together (i.e. legs too big to be fitted into corresponding holes and then bolted). Customer service - so far- has been NO HELP.

They keep saying - "Oh, those items are shipped directly from the manufacturer" -- as if that is my problem.Its been 3 days since I submitted the photos of the defective products -- no word from them.

This review is a subjective opinion of a user.
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Monetary loss:
$1000
Review category
Furniture and Decor
review #385586
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Helpful? 3 Yes 3 1 No 1
Had the same issue 0 Yes 0
396 of 417 West Elm reviews

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