West Elm - Item Damaged After Purchase
Update by user 12 hours ago
Company contacted me and offered a discount card.
Original review posted by user Apr 20
Disappointing customer service.I bought a great floor model buffet only to have it damaged by the employee who loaded it in my car.
After sharing my story and pictures, the store suggested I buy touch up paint and move the drawer to the bottom to hide the damage. My only other option offered was the option to return it. In which case I would be out of the piece and would have to pay full price to replace it.
Why should I pay full price to replace it because the store damaged it?Shocked a retailer like West Elm would find this an acceptable resolution.
Review about: West Elm Buffet.
Review #1036813 is a subjective opinion of a user.