Update by user 12 hours ago

Company contacted me and offered a discount card.

Original review posted by user Apr 20

Disappointing customer service.I bought a great floor model buffet only to have it damaged by the employee who loaded it in my car.

After sharing my story and pictures, the store suggested I buy touch up paint and move the drawer to the bottom to hide the damage. My only other option offered was the option to return it. In which case I would be out of the piece and would have to pay full price to replace it.

Why should I pay full price to replace it because the store damaged it?Shocked a retailer like West Elm would find this an acceptable resolution.

Review about: West Elm Buffet.

Review #1036813 is a subjective opinion of a user.

PRODUCT OR SERVICE West Elm Customer Care
Reason of Review / Monetary Loss Poor customer service / $400
Preferred solution Replacement of the piece that was damaged.

Had an Experience with West Elm?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"I order the Emmerson 8 drawer dresser in April. They don't tell you that it is going to take over a month to arrives. It finally arrives in June! We..." Read more
"The chairs look great and the price is right. Problems started about 6 months after we bought them. The armrests split, but we just screwed them together. A couple of..." Read more
"i bought the Jardine outdoor dining table with matching benches and end chairs in 2012. Spent close to $2000 on it and the table and one bench is literally disintegrating...." Read more
"Purchased the bamboo ironing board from West Elm in June 2015 (product #483701). By December, the Fibertech board had split in half, and now the nose of the board is..." Read more
"Worst courier company ever. They are holding my courier since 22 April and it is still there. Other courier company handed over my courier on 22 April in Gurgaon. It..." Read more
"We set up our new canopy today. We used the last one for at least 15 years. We take the cover off only for PA snows. Putting the frame together..." Read more
"I always have issues finding trendy clothes that fit me perfectly. Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to..." Read more
"HI, i purchased one wifi projector from Ali express, later i received the projector without wifi and when i complained they said either i need to return the same back..." Read more