Resolved

Update by user 12 hours ago

Company contacted me and offered a discount card.

Original review posted by user Apr 20

Disappointing customer service.I bought a great floor model buffet only to have it damaged by the employee who loaded it in my car.

After sharing my story and pictures, the store suggested I buy touch up paint and move the drawer to the bottom to hide the damage. My only other option offered was the option to return it. In which case I would be out of the piece and would have to pay full price to replace it.

Why should I pay full price to replace it because the store damaged it?Shocked a retailer like West Elm would find this an acceptable resolution.

Review about: West Elm Buffet.

Review #1036813 is a subjective opinion of a user.

PRODUCT OR SERVICE West Elm Customer Care
Reason of Review / Monetary Loss Poor customer service / $400
Preferred solution Replacement of the piece that was damaged.

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