Wen - Review about Hair Care Product from Aurora, Colorado

444 of 1511 Wen reviews

Update added by user Feb 27, 2015

Wen has told me to expect to hear from their insurance company.Will post an update.

The reason I really think this product is the cause of her hair loss is from our experience the last time I used the product. I first washed her hair with her regular shampoo. To my relief, nothing usual came out, it was a pretty normal hair wash. Then, she played in the tub, put her head in the water and in the end, was a tangled mess (her hair texture had changed after this started - she tangled much more easily) I grabbed the Wen and used a liberal amount thinking if I did, it would be easy to comb out and her hair wouldn't fall out.

At this point she had lost about half her hair, but as soon as I put the Wen in, nearly the rest of her hair simply slid off her head right then and there in the tub!

It was extremely traumatic!The results are what you see in the photo.

Update added by user Feb 17, 2015

I never suspected hair loss could be caused by a shampoo/conditioner, especially a high end product purported to be so gentle and natural.My daughter is 10, and the product was given to us by my mother.

The doctors did bloodwork, and asked if she had gone through anything stressful recently. (only thing I could think of was playing Annie in theater camp. Later I suspected a vaccine) It was assumed to be alopecia. Now that I see 100s or 1000s of people have had hair loss with Wen, I think back and it all makes perfect sense.

I tried the product once as a shampoo. When her hair started falling out 3 days later, I started using it as a detangler, because I had no idea it was the cause. I thought since is was so "gentle" it was a good choice for detangling and would reduce combing friction which I thought made more hair fall out. Turned out the more conditioner I used, the more fell out.

My husband asked if it could be the (Wen) conditioner, and I thought that was silly at the time. I had no idea I was accelerating her hair loss everytime I used this product. It is so devastating.

I used this product for a mere 2 weeks.I am bringing the bottle and my daughter to immunology next week.

Original review posted by user Feb 15, 2015

I used this on my daughter, and she lost significant amount of hair after the first time, after that, when I used it as a detangler, her hair slipped right off her head.(When I used her regular shampoo, this did not happen, only when I used the Wen) In two weeks she lost 95% of her hair.

5 months later, it's just starting to come back.My daughter takes baths and also lost eyebrows and lashes.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Value for money
Product or Service Quality
Price Affordability

Reason of review:
Bad quality
Product or service
Hair Care Product
Review category
Cosmetics and Toiletries
review #595706 by

Author wants to be contacted by the company. Learn more

Had an experience with Wen? Submit review ›
Helpful? 25 Yes 25 8 No 8
Had the same issue 21 Yes 21
444 of 1511 Wen reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Apr 11, 2015 #970689 Belleview, Florida, United States

Baby shampoos are cancerous. They contain nasty chemicals. It may be more gentle than the Wen but still not something that I personally like to put on my kid's scalp.

6 4 Reply
Mirlaws

Mar 05, 2015 #954461


I see so far 8 have clicked that they had the same problem. The FDA needs to hear from all of us in this situation.

3 0 Reply
GuthyRenkerHelp

Feb 27, 2015 #951698

Hello, we have alerted the Corporate Customer Service Escalation Team of your situation and they are standing by to help. If you could please fill out this simple online form: http://www.wen.com/lp/cet someone from the team will be in touch with you directly to learn more and offer further assistance. Thank you.

0 5 Reply
Mirlaws

Mar 05, 2015 #954458

Shame on Guthy-Renker for continuing to sell this product with no warning labels. I have filled out the form (no response from that). I have called and talked to a supposed supervisor, who was not helpful, was indignant claiming you have millions of customers, and are regulated by the FDA. Said I would be contacted by insurance. In 7-10 bus. days. How does one put a price on this suffering? So much worry, teasing, bullying, twice daily treatments, doctor visits (lab tests, needles!) acquiring hats and wigs (which are not comfortable) an estimated minimum of a 3 year recovery, but still uncertain that she will make a full recovery.
I also want Chaz Dean to make a donation to Children with Hair Loss (childrenwithhairloss.us) who provided a beautiful wig that stays on.

9 0 Reply
Anonymous

Feb 21, 2015 #949172 Arvada, Colorado, United States

Thanks, it's going to take a while, but I'm hopeful with the formulas I am using which are on a clinical trial. helping a lot! Will post more about them when they are available for others suffering from hair loss.

1 0 Reply
Anonymous

Feb 21, 2015 #949171 Arvada, Colorado, United States

Cancer does not cause hair loss, cancer treatment does. Sheesh, God forbid!

22 1 Reply
Mirlaws

Mar 05, 2015 #954463

It seems pretty silly, but I figured it was a kid or something. My poor baby asked if she had cancer when it first started as well. I reassured her right away, though we had no idea what was going on at the time.

3 0 Reply
Anonymous

Jul 02, 2015 #1002952

Maybe u should learn a thing or two about something so awful before u suggest something so terrible. SO Rude...

11 0 Reply
Anonymous

Jul 03, 2015 #1003283

I don't assume the person was trying to be rude. Probably just a kid who didn't know better.

1 5 Reply
Anonymous

Jul 16, 2015 #1008330

What a terrible thing to say!

4 0 Reply
Anonymous

Feb 17, 2015 #947049

How devastating! I'm so sorry for your daughter. Hair loss is a terrible thing at any age, but to lose your hair at 10 had to be a traumatic experience. Especially with how cruel kids can be towards anyone who is different. I had thought about trying wen, but I am so thankful that I did my research first.

8 0 Reply
Mirlaws

Feb 23, 2015 #949581 Arvada, Colorado, United States

I'm glad you did too! Tell everyone who might consider this ***! If I had been considering buying it, I would have looked at reviews first, but it was purchased by my mother who fell for all their hype and brought it over because she had an extra box. I don't know how long it will take for her to have her hair back. It is not coming in her usual color, and I'm afraid we have seen the last of her beautiful strawberry blonde hair. ;-(

2 0 Reply
Mirlaws

Feb 23, 2015 #949583 Arvada, Colorado, United States

I'm glad you did too! Tell everyone you know! I would have read reviews if I had purchased, but it was my gullible mother who bought it, and brought us an extra box.

1 1 Reply
Another mother

Jun 06 #1169477 Mount Vernon, Ohio, United States

Everything your daughter and your family have had to go through is awful! This would include someone who, most likely, feels mortifying guilt about the entire horrible unintended catastrophic disaster...your mother!!
Your "gullible" mother who "fell for all their hype and brought it over because she had an extra box..."!
You were quick to take the high road, and give the benefit of the doubt about the ignorant cancer comment, "...I figured it was a kid...". Yet you seem to eagerly throw your OWN MOTHER under the bus with even more contempt than you hold for WEN by Chaz Dean! The product is the true villain, right?
What you are really angry about is that YOU didn't do the research YOURSELF! RIGHT?? Do you TRULY BELIEVE that your own mother would give you and your family anything remotely harmful, intentionally??? If you did, then why would you use it?
Think into the future when your sweet daughter has her own beautiful family. How will you feel if you give them something. A simple loving gesture, but an unknown allergy is triggered by it, and SHE blames YOU for trying to kill one of them! Nobody in the family had any clue of any allergy, much less the hidden danger! If you are thinking that your daughter wouldn't treat you that way...YOUR MOTHER probably never thought you would treat her this way either! (At least past your teenage rebellious years.) Don't you think it's time to stop pointing fingers at family member who is also hurting? Hurting more than
... Show more

0 0 Reply
Anonymous

Jun 06 #1169538

You sound like you really have issues to read all that into the post. I see no such contempt in this post. Plenty of people have fallen for their sham, and tens of thousands of more have lost their hair.

0 0
Mirlaws

Feb 16, 2015 #946649

Why are you so rude? I never suspected the conditioner was the cause until I saw other complaints *months* later. Even when I saw the lawsuit, I thought it was coincidence, until I dug further and saw hundreds more. This product is supposed to be all natural and so much healthier for your hair. Obviously they lie. Are you here just to leave nasty comments Kjac, or why are you here?

7 2 Reply

1-20 of 25 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about Wen.
Filing a new complaint about
×