Wen - False advertisement, monthly withdraw, poor customer service

269 of 1511 Wen reviews

The product Wen shampoo was on sale for $39.99 on November 2014

on the next month I was charged 49.99 plus 27.99 and 14.97 every month And I only received 1 package of the 39.99 I have been charged until march I will show you a picture of how much hair I lost using only 1 package of wen hair care.Try to speak with some one in customer service but I could not get my money back.

My hair length was near my back now after I used Wen shampoo after months my hair is short

near my face.The total would be $230 from December to march 2014-2015.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Billing
    • No service at all
    • Lost my hair
    • Cost

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
$230
Product or service
Wen Haircare Shampoo
Review category
Cosmetics and Toiletries
review #720385 by

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269 of 1511 Wen reviews
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GuthyRenkerHelp

Oct 23, 2015 #1052884

Hello- Our team would like to hear more about your experience. If you could please contact us here http://bit.ly/1EJQtOL with the details you’ve provided above, someone from our Corporate Customer Service Escalation Team will be in touch shortly to assist. Thank you. -WEN Customer Care

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