WebwatcherComplaints and Reviews

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Webwatcher is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
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Webwatcher's reply to:

Customer attempted to upgrade within their account but unfortunately their credit card was declined due to a Billing Address mismatch. We have contacted this customer to get a valid form of payment. Read more

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Webwatcher's reply to:

The login site was down temporarily for maintenance. Customers were notified of this situation. Maintenance is now complete. Read more

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Webwatcher's reply to:

This customer signed up for the Free Trial on 12/1/16 which states that after the 7 day trial period, WebWatcher costs $8.95/month when paid annually However, this customer actually returned to their account on 1/11/17 and manually upgraded to the Annual Subscription of $99.95 (8.95/month when paid annually) Customer can cancel their subscription directly in their account at any time. Read more

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I signed up for the FREE trial that was for 7 days. When I checked my account they immediately put a hold on my account for $99.99. When I contacted them they told me it was just a hold until the 7 day trial period and if I cancelled before then they would release it. I turned it in as fraud at my bank and cancelled the membership. Now, the money was never put back and Webwatchers blocked my account as fraud and I can't even used what they... Read more

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Webwatcher's reply to:

Customer purchased WebWatcher for iOS (iPhone/iPad). Nowhere do not advertise that WebWatcher for iOS is able to record SnapChat & Instagram. Here is what we advertise with the Unlimited Update add-on package: · Viber · Deleted Text Messages · WhatsApp · Skype · Tinder · Kik · Device location Again, nowhere do we advertise that the Unlimited Update Package includes Snapchat & Instagram. Read more

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Customer signed up for Free Trial which lasts 7 days. On the 7th day the Free Trial ended and the customer’s Paid Subscription began. This process was made very clear at the time of sign up when the customer filled out the sign up form with their credit card number agreeing that their Paid Subscription would begin on day 7. However, the customer did have the option to cancel before day 7 if they did not want to begin a Paid Subscription.... Read more

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WebWatcher for iOS is an iCloud monitoring solution and one of the first solutions to support the iOS 9+ operating system. In addition to automatically requesting data on behalf of customers who login to their accounts at least once every 48 hours, WebWatcher has always allowed those customers monitoring iOS 9+ devices to request data on demand (1x every 6 hours). It is important to note that iOS 9 was released in September of 2015. The... Read more

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Customer was refunded on the same day they submitted their cancellation request. It is entirely dependent on their bank as to when the funds will be made available in their account again. However, this customer has been refunded and their account has been cancelled. Read more

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Customer signed up for Free Trial which lasts 7 days. On the 7th day the Free Trial ended and the customer’s Paid Subscription began. This process was made very clear at the time of sign up when the customer filled out the sign up form with their credit card number agreeing that their Paid Subscription would begin on day 7. However, the customer did have the option to cancel before day 7 if they did not want to begin a Paid Subscription.... Read more

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I made the mistake of subscribing to them for the 7 day free trial and wagon it for less than an hour and unsubscribed but they took $99.95 out of my account and I called and talked to them which they told me their is no way to get ahold of billing department! that they would submit a request for me and the billing department would get ahold of me in 24-48 hours its been 48 hours later no e-mail or phone call! The site is a scam and I am not one... Read more

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