Web Loft Designs - Does not respond to clients

1 of 2 Web Loft Designs reviews

This team is an extreme disappointment.Marina does not respond to any client requests, even after making a 50% down payment on the project.

It has taken 3 months just to get a logo design and Facebook cover, which looks amateur with no creativity. I have reached out to her many times by email, project tool, phone, and letter with no response. Legal action should be taken against this company. Do not do business here.

You may be told that the company is located in America, but no one working on your project is in the US. None of the team members are real employees.

They are acquired through an employee leasing firm in Russia and other countries.You are better off spending a little more money up front and working with a local agency willing to meet with you in person.

See below, marketing manager and owner have been waiting for a response from Marina for 3 weeks.

This review is a subjective opinion of a user.
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Customer service
Website
Price Affordability
Product or Service Quality
Exchange, Refund and Cancellation Policy

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$3334
Product or service
Logo Design
Review category
Telecommunications
review #587925
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1 of 2 Web Loft Designs reviews
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marina_469

May 02 #1152819 Boise, Idaho, United States

I am the owner of Web Loft Designs. This client was contacted through email and by phone several times as we tried to move forward with the project. We asked for feedback on what she did not like and only heard, "you are the designers, you figure it out."
After going back and forth for all this time, we finally provided the client a full refund in order to clear the project from our responsibility and the client agreed to remove the negative reviews, but as you can see, has not.
Secondly the client was being managed by a former employee of ours who was using our company to build her own consulting business. She set out to poison this relationship and all in all, a very unethical person who even attempted to collect unemployment while still on our payroll.

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