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sorry to bother you. I am trying to transfer all my favorites from my old smartphone to a new phone (Samsung Flip 4 to Flip 5).

So I created an account on my old phone under the assumption that my favorites would be stored under my profile.

Then I am trying to connect on my new phone. There are only two options under ACCOUNT/LOGIN which are register this account and Login to another account. I am trying to login to another account (of my old smartphone).

Then I receive a message that I should receive an e-mail code. But that code never comes.

Could you please advise what I should do.

Many thanks,


Preferred solution: An answer to my question to the waze support team. .

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