Wayside Gardens - Bad customer service
Wayside gardens was supposed to ship my plants at the end of January. When I didn't receive them by mid-February I checked my email to see if they had sent me anything.
I saw an old email I had missed which said they had trouble shipping to my address and that I needed to call them. At this point, I needed plants so I went to the store and bought them and forgot about the whole thing (assuming the plants weren't going to ship). I finally received the plants on March 3rd. I called them and explained the situation.
They never explained why the plants shipped late and didn't agree they had contributed to any confusion on my part. They said the problem was entirely my fault because I hadn't cancelled the order.
I was hoping they'd meet me half way and pay part of the shipping costs to acknowledge they contributed to my confusion. Oh well, I won't order from them again.
Reason of review: Poor customer service.
Monetary Loss: $45.
Preferred solution: Let the company propose a solution.
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