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WAYFAIR AND THEIR PARTNERS = WORST CUSTOMER SERVICE ON THE PLANET. DO NOT PATRONIZE THIS COMPANY, NOR THEIR LOCAL ASSEMBLY VENDOR AMERICAN DIRECT LOGISTICS.

COMPLETE DISORGANIZATION AND POOR RESPONSE. Wanna hear a great story? Ordered a platform bed a few weeks ago. Was supposed to go to the local delivery partner, then be delivered to our house and assembled.

FIRST, we get a notification that it was delivered. No prior notice. Call from work only to find it was a "glitch in the system" and actually not delivered. Fine.

Mistakes happen. THEN we get notification on 4/11 for 4/12 delivery between 8am and 12pm. Cool. So I take half a vacation day for that period.

THEN, I'm in my den on delivery day about 11am, and decide to step outside and check the weather, ONLY TO FIND THE DELIVERY LEFT IN BOXES ON MY FRONT WALK IN THE POURING RAIN. NO KNOCK, NO CALL (THEY HAD OUR NUMBERS), NO ASSEMBLY. AND A SIGNATURE WAS REQUIRED FOR DELIVERY!!!! THEN, I speak to customer service, they refund the $90 assembly fee, and tell me the bed will be assembled for free by their local assembly vendor, who has flexible hours and will contact me within 2 days.THAT WAS 8 DAYS AGO.

TO ADD INSULT TO INJURY - We get an email from the assembly vendor yesterday to schedule assembly.....referencing the wrong name and order. After replying to them with corrected info, we get a response saying they're contracted to assemble our bed and had the wrong name.....followed by another email 6 minutes later saying no they're actually not contracted to assemble our bed and we should call Wayfair. THEN WHERE THE *** DID YOU GET OUR EMAIL ADDRESS?? FURTHER, I call WAYFAIR customer service at 6:15 today to address, and the rep's voicemail says her hours are M-F 9-5, when the email we got from her said T-S 11:30 - 8.

So it's another night sleeping on the couch. ZERO SERVICE, ZERO COORDINATION, AND ZERO RESPECT

Reason of review: Problem with delivery.

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