Wave Spas Phone Numbers and Emails

General Info:

  • +44 121 368 1515
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Wave Spas Emails:

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Customer Service
Request a Call Back
General Info
Marketing Inquiries
Technical Support
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Contact Information

Wave Spas Website:

Wave Spas Help Center:

Corporate Office Address:

Wave Spas Limited
9-10 Charlotte Square
Newcastle, England NE1 4XF
United Kingdom

Other Info (opening hours):


Monday - Friday: 8:00am - 9:00pm

Returns Address:

Care of Wave Direct

The Storage Place 3

312-313 Foster Court

Team Valley Trading Estate


Tyne and Wear

NE11 0NH, UK

Other Location:

US Office

390 N. Broadway, Ste 120

Jericho, NY 11753.

More contact details

Wave Spas Rating Based on 5 Reviews

Rating details

more details
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Customer service
Value for money

Rating stats

Rating trend

How Good is Wave Spas's Customer Service?

Elery Xip
Elery Xip
Feels Disappointed | Aug 03, 2023

It was difficult to receive an answer. Done through email, no direct contact via phone

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Love Uuj
Love Uuj
Feels Disappointed | Jun 05, 2023

I used he chat message as required by company, left message got no response and hav not received my merchandise that costs $699!!!

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Kabrina Ign
Kabrina Ign
Feels Disappointed | Feb 18, 2023

I never spoke to a real person. It was all online. They did not give me a phone number to call.

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Summary of Wave Spas Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wave Spas?

Request for Information Question:

  • Because I need a new heater and I need to talk to a real person
  • “Checking on my hot tub”
  • “No order confirmation”

Return/ Replace Question:

  • “Re discussion with Patric Replacement filter housing inside spars also require male cover clip”
  • “Return of item”
  • “Replacement”

Product/ Service Question:

  • “Damaged product”

Shipping and Delivery Question:

  • “How long for delivery??”

Other Question:

  • “Missing parts”
  • “Filter doesn't fit in housing”
  • “About the heater”

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