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Contact Wave Spas Customer Service

Wave Spas Phone Numbers and Emails

General Info:

  • +44 121 368 1515
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Wave Spas Emails:

Customer Service
Request a Call Back
General Info
Media
Marketing Inquiries
Technical Support
warrantyclaims@wavedirect.co.uk
customerfeedback@wavedirect.co.uk
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Wave Spas Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call Wave Spas is 441213681515.

  • The longest wait times are on Wednesday and Monday, while the shortest are on Saturday.

  • Be prepared for the call as Wave Spas may ask you for the following information to identify you as a customer: email, phone number or order id or tracking no.

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PissedConsumer Club

Contact Information

Wave Spas Website:

Wave Spas Help Center:

Corporate Office Address:

Wave Spas Limited
9-10 Charlotte Square
Newcastle, England NE1 4XF
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 9:00pm


Returns Address:

Care of Wave Direct

The Storage Place 3

312-313 Foster Court

Team Valley Trading Estate

Gateshead

Tyne and Wear

NE11 0NH, UK


Other Location:

US Office

390 N. Broadway, Ste 120

Jericho, NY 11753.

More contact details

Wave Spas Rating Based on 7 Reviews

Rating details

1.0
more details
Customer service
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Value for money

Rating stats

Rating trend

How Good is Wave Spas's Customer Service?

Elery Xip
Elery Xip
Feels Disappointed | Aug 03, 2023

It was difficult to receive an answer. Done through email, no direct contact via phone

Read full quote
Love Uuj
Love Uuj
Feels Disappointed | Jun 05, 2023

I used he chat message as required by company, left message got no response and hav not received my merchandise that costs $699!!!

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Kabrina Ign
Kabrina Ign
Feels Disappointed | Feb 18, 2023

I never spoke to a real person. It was all online. They did not give me a phone number to call.

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Summary of Wave Spas Customer Service Calls

27 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wave Spas?

Request for Information Question:

  • Because I need a new heater and I need to talk to a real person
  • “Checking on my hot tub”
  • “No order confirmation”

Shipping and Delivery Question:

  • “Never received my spa”
  • “Missing parts”
  • “How long for delivery??”

Return/ Replace Question:

  • “Re discussion with Patric Replacement filter housing inside spars also require male cover clip”
  • “Return of item”
  • “Replacement”

Product/ Service Question:

  • “Have emailed them three times sent the videos to ask for and have not heard back from him. Just wanna make sure they got my videos and what's going on with my spa that the heater is not working.”
  • “Damaged product”

Account Question:

  • “Pump is code e5”

Other Question:

  • “Hot tub wont heat”
  • “My hot tub is not usable”
  • “Filter doesn't fit in housing”

Compare Wave Spas Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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