Wave Spas Phone Numbers and Emails

General Info:

  • +44 121 368 1515
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Wave Spas Emails:

Customer Service
Request a Call Back
General Info
Media
Marketing Inquiries
Technical Support
warrantyclaims@wavedirect.co.uk
customerfeedback@wavedirect.co.uk
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Wave Spas Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Wave Spas is 441213681515.

  • The longest wait times are on Monday, while the shortest are on Saturday.

  • Be prepared for the call as Wave Spas may ask you for the following information to identify you as a customer: email, phone number or order id.

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PissedConsumer Club

Contact Information

Wave Spas Website:

Wave Spas Help Center:

Corporate Office Address:

Wave Spas Limited
9-10 Charlotte Square
Newcastle, England NE1 4XF
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 9:00pm


Returns Address:

Care of Wave Direct

The Storage Place 3

312-313 Foster Court

Team Valley Trading Estate

Gateshead

Tyne and Wear

NE11 0NH, UK


Other Location:

US Office

390 N. Broadway, Ste 120

Jericho, NY 11753.

More contact details

Wave Spas Rating Based on 7 Reviews

Rating details

1.0
more details
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Customer service
Value for money

Rating stats

Rating trend

How Good is Wave Spas's Customer Service?

Elery Xip
Elery Xip
Feels Disappointed | Aug 03, 2023

It was difficult to receive an answer. Done through email, no direct contact via phone

Read full quote
Love Uuj
Love Uuj
Feels Disappointed | Jun 05, 2023

I used he chat message as required by company, left message got no response and hav not received my merchandise that costs $699!!!

Read full quote
Kabrina Ign
Kabrina Ign
Feels Disappointed | Feb 18, 2023

I never spoke to a real person. It was all online. They did not give me a phone number to call.

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Summary of Wave Spas Customer Service Calls

24 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wave Spas?

Request for Information Question:

  • Because I need a new heater and I need to talk to a real person
  • “Checking on my hot tub”
  • “No order confirmation”

Return/ Replace Question:

  • “Re discussion with Patric Replacement filter housing inside spars also require male cover clip”
  • “Return of item”
  • “Replacement”

Product/ Service Question:

  • “Damaged product”

Shipping and Delivery Question:

  • “How long for delivery??”

Other Question:

  • “Hot tub wont heat”
  • “My hot tub is not usable”
  • “Missing parts”

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