Contact Watertown Savings Bank Customer Service

If you prefer to write your concerns, you can use the Watertown Savings Bank email system. Please do not include any account number or social security information in this correspondence. If you are a customer and would like to communicate through a secure form, please log in to WSB online. For general inquiries and concerns, you can send your email to support@watertownsavings.com. For technical support, email technology@watertownsavings.com. You can also send an email to headquarters at president@watertownsavings.com. You can expect a response to your email within 2 to 3 days. If you have urgent matters, please call customer service for an immediate response.

If you have unresolved issues, you can request an appointment with a senior representative at headquarters. Watertown Savings Bank's headquarters address is 60 Main Street, Watertown, Massachusetts 02472, United States. This is also the corporate office and mailing address. If you cannot visit headquarters, you can send a detailed letter to headquarters.

You can contact the bank with your questions and concerns during Watertown Savings Bank's hours of operation. The hours are Monday through Friday from 8:30 AM to 4:00 PM and Saturday between 8:30 AM and 12:30 PM.