This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQNew Reviewer
Stay away Watertite Fiberglass Pools. Fiberglass pool warranty sounds awesome until you have a problem.
Ken at Watertite promises to refinish your pool for a KNOWN problem in their finish, but when time comes he offers you $5 or $6K or a shell replacement. Shell replacement sounds great, but that doesn't include the tens of thousands to excavate and dispose of the old one, nor your concrete replacement costs.
And IF you can find a refinisher, it's about $15K. STAY AWAY!!!
User's recommendation: STAY AWAY!!
Preferred solution: Refinish the pool as promised.
Watertite Fiberglass Pools Cons: Warranty sounds great until you need to use it.
Thank You for Your Reply! We are processing your message.
Clent C. After conversations and review of your pool photos it was determined, the pool shell in question has a condition resulting from the Salt Cell producing to high of Chlorine.
The cosmetic issue is not covered under Warranty. Watertite had considered, having the pool resurfaced knowing it was not a warranty issue but to help address the cosmetic issue. Through this Extraordinary time (Covid), we could not address the issue in a time that would satisfy the customer. We came to understanding Watertite cannot repair the pools shell to a condition that the customer would be content with.
Watertite reimbursed the customer for the pool shell which went above what our warranty states and see this matter closed. Ken Baker, Owner Watertite Fiberglass Pools