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Every WATERMAN pen comes with a 2 year international warranty. This warranty is granted by WATERMAN and applies in all countries other than the The Company and Canada, where a separate warranty applies. The Client's WATERMAN writing instrument is guaranteed for two years from the date of original purchase against defects in materials or workmanship. If found to be defective within the warranty period, The Client's WATERMAN product will be repaired or replaced free of charge. This warranty does not cover routine maintenance, or damage resulting from the failure to maintain the product in accordance with instructions provided by WATERMAN.This warranty also does not cover ordinary wear and tear arising from use of the product, or damage that may arise from accidental or intentional misuse or abuse, alteration or customization, or repair by unauthorized persons.

To read more: https://www.waterman.com/en/content/19-international-warranty

Please do not send Waterman any original creative materials such as product ideas or suggestions except in compliance with such procedures. Anything The User of company services disclose or offer to Website by or through this website ("Communications"), including e-mails to WATERMAN or postings on interactive portions of this website, shall be deemed and shall remain the property of WATERMAN. If The User of company services send The Company such Communications, The Client of Waterman are providing it to www.waterman.com on a NON-CONFIDENTIAL BASIS, and Waterman will have no obligation to keep such information secret, to refrain from using such information, or to compensate The Client for the receipt or use of such Communications. WATERMAN is free to use, for any purpose whatsoever, any Communications, including but not limited to publishing, or developing, manufacturing, and marketing products using such Communications. By submitting Communications to Waterman through this website, through e-mail, or through any means other than through the procedures outlined elsewhere in this website, The Client of Waterman hereby RELEASE WATERMAN from any liability under any legal theory in connection with the use, modification, sale, or disclosure of any Communications.

To read more: https://www.waterman.com/en/content/3-terms-of-use

The defect is a manufacturing defect and poor workmanship. It does not cover accidental damage, misuse, "wear and tear" or the overhauling of the instrument. If defective products returned with an original stamped and dated warranty document and/or proof of purchase will be serviced, repaired or replaced free of charge as long as the warranty is still in effect. Insert the open end of the convertor into the section block. Twist or slide the black end of the convertor (plunger) down to the end inserted into the section block. Dip the nib of the fountain pen into the bottled ink so that the nib is submerged slightly above the gripping section. Twist or slide the plunger the opposite direction to draw ink up into the converter. Remove the nib from the bottled ink and Twist or slide the plunger slightly to force out three drops of ink back into the bottle.

To read more: https://www.waterman.com/en/content/15-faq