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This month the number of Waste Management customer service requests is much higher than usual.

Waste Management - Poor business practices and conflict resolution skills

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1.0

Bills were paid up to the current cycle. Received a service pause due to an unpaid bill.

Further investigation revealed charges for the new cycle and a future cycle that had to be paid in full to reinstate services. Called to discuss charges for the future cycle being added inappropriately. Was told it would be removed and would only be charged $15 until the cycle ended in September. Trash was never picked up, and I was told, 'you were told wrong; you owe it all before we will pick up,' by the billing manager.

Immediately canceled services and requested bin pickup.

I have no doubt they will remove the trash from the bins and place it in my yard when they pick them up. I would expect nothing less from this organization.

User's recommendation: Avoid this company at all costs. The price does not compensate for the headache, poor management, and poor services you will receive.

Monetary Loss: $190.

Preferred solution: Full refund.

Waste Management Pros: Convenience.

Waste Management Cons: Poor service, Poor conflict resolution, Poor communication, Poor management.

Review #6841190 is a subjective opinion of

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WMCares

Sorry to hear this was your experience. Please send your review and full address to wmcares#wm.com subject PISSED CONSUMER and we will look into it. Thank you

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Guest
reply icon Replying to comment of WMCares

SCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGESCAM DO NOT ENGAGE

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Guest

Nothing in your post indicates $190 of services were paid for and not previously provided or are not scheduled to be provided in the future. Learn the definition of a loss.

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Guest

If you would have paid your bill this wouldn’t be happening. Move on to wherever else exists that will meet your needs.

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