2 comments
Featured on Twitter Not resolved

Our rubbish service by choice was Universal Disposal for many, many years with zero issues.We were accustomed to their customer service.

In the Fall of 2016, Waste Management bought out UD accounts. We were paid through December for service through automatic bank pay. We received a bill from WM which included charges for the month of Dec which had already been paid to UD. It took 2 months of dealing with the rudest, incompetent CSR's I've ever had to dealt with.

I also discovered that several of our neighbors, with the same services were paying different amounts. WM reps were unable to explain the differences and appeared bothered that I was even questioning them about the issue. Needless to say, once our account was finally corrected, I switched to another provider. I have contacted WM multiple times to pick up their trash receptacle.

It has been 16 days and they have yet to pick it up as 'promised'.

My last contact was on 3/10/2017 with supervisor Jandi (employee ID: 92103987) who advised me that the receptacle would be picked up by 6:30 pm on Friday.Yep...it's still here

Review about: Waste Management Trash Removal.

I didn't like: Reps attitude or follow thru.

Review #1020189 is a subjective opinion of a user.

1.0
Customer service
Value for money
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
Staff
Reliability
Product or Service Quality
Price Affordability
Website
Reason of Review / Monetary Loss Poor customer service / $500
Preferred solution Deliver product or service ordered

Had an Experience with Waste Management?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Bloomer, Wisconsin, United States #1305188
Have not had any waste/trash residential pick up since March 1, 2017. WM aquired the former "holdt's" waste service here in Northwest rural Wisconsin. We have talked to various CSR 's for the past 10 days---been promised a special pick up with a temporary account and promised the same former billing rate for a year. Still no one
from WM has come by to pick up our trash as of yet . How many week's do we have to be lied to. Guess will have to try a competitor in Amery, WI.
Anonymous
Houston, Texas, United States #1304933
Hello, we apologize for the issues you've had with your service. Please email wmcares@wm.com (sub:Pissed Consumer) w/your address and contact info so we can look into further. Thank you ^yn

You May Also Like

"Absolutely scam service I filled a complaint on BBB. I called them 3 times in 3 weeks trying to resolve the issue on a bulk pickup and for 3 straight..." Read more
"The letter is made to look like a State Water Inspection health department check-which is avaiable for free in all counties. This company is a SCAM from the first..." Read more
"I signed up my company FASTAXI with Cartvertising in Sept 2014 for 20% of the back facing ads and 100% of the front facing on 400 carts. I made..." Read more
"DO NOT purchase Web Watcher iOS to monitor you kids iPod usage. Their screenshots of the features were misleading and made it look like it records "everything", but it..." Read more
"My order 333626637 was not received and the tracking number show that it have not arrived in the destination country . I also experience that it has been removed from..." Read more
"Purpchased a bed from there. Thought it was a super good deal. After he was loading it up, i noticed the box spring didnt match and i kept asking him..." Read more
"1- Keeping your commercial premises dirt-free is important to ensure your workers are healthy and give best services to the customers. Commercial Cleaning Melbourne is a company that offer different..." Read more
"Jeff Light arrested In California Child-Trafficking Sting . Jeff Light - Editor at The San Diego Union-Tribune arrested In California Child-Trafficking Sting . Hundreds of people were arrested and dozens..." Read more