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This month the number of Waste Management customer service requests is much higher than usual.

Contact Waste Management Customer Service

How to Reach a Person at Waste Management

Verified Contact Information

Toll-Free Number:

  • 1-866-909-4458
Call Now
Send Message

Customer Service:

  • 1-800-796-9696

Accounting/ Billing:

  • 1-866-964-2729
    Bill Pay

General Info:

  • 1-713-265-1414
    Compliance and Ethics Department
  • 1-800-265-9381
    Integrity Helpline

Headquarters:

  • 1-713-512-6200

Investors/ Franchising:

  • 1-713-265-1656

Media:

  • 1-866-797-9018

Complaints/ Feedback:

ethics@wm.com

Customer Service:

wmcares@wm.com

General Info:

cslosangeles@wm.com

Jobs/ Career:

careers@wm.com

Legal:

arbitrationoptout@wm.com
Arbitration Opt Out
dmca@wm.com
DMCA Inquiries
privacyofficer@wm.com
Privacy Inquiries

Media:

media@wm.com
Press Inquiries

Waste Management Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Waste Management Phone Number
1 (866) 909-4458
Average Hold Time
00:03:42
Average Calls duration
4 minutes
Most Popular Waste Management Email Address
wmcares@wm.com
Waste Management Live Agent Availability
16% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
View full overview

How to Contact Waste Management?

You have several Waste Management phone numbers to contact the customer service team at Waste Management. For general inquiries, you can reach Waste Management customer service using their toll-free numbers: 1-866-909-4458 or 1-800-796-9696. Similarly, if you require assistance related to compliance and ethics matters, there is a dedicated Waste Management phone number, which is 1-713-265-1414. For reporting integrity issues, you can talk to a person at Waste Management at 1-800-265-9381. Alternatively, the Waste Management corporate office phone number is 1-713-512-6200 if you want to contact their head office. The availability of various Waste Management phone numbers ensures that customers can communicate with the team to address their specific needs.

You can access their official website to engage with Waste Management customer care via live chat. On the lower right corner of the web page, you will notice a green chat icon - click on it. Doing so will connect you to the Waste Management customer support virtual assistant chatbot. This chatbot is designed to address a wide range of inquiries related to Waste Management services, including service requests, ETA schedules, billing inquiries, initiating new services, and obtaining information about recycling. The Waste Management customer care live chat feature offers a convenient and timely method for receiving assistance and quick responses to your questions.

Waste Management offers multiple email addresses to contact Waste Management customer support, depending upon various matters you want to contact for. For instance, you can email wmcares@wm.com if you want to contact Waste Management customer service for general customer support issues. Similarly, if you have questions or concerns about ethical or compliance issues, Waste Management customer service can be connected through ethics@wm.com. Additionally, if you are based in Los Angeles and require assistance, Waste Management customer care can be contacted at cslosangeles@wm.com. These email addresses are user-friendly ways to connect with Waste Management customer care and get the tailored assistance you need.

PissedConsumer Club

Contact Information

Waste Management Website:

Waste Management Help Center:

Corporate Office Address:

Waste Management Service Center, Inc.
800 Capitol St., Suite 3000
Houston, Texas 77002
United States

Other Info (opening hours):

Mailing Address:

Attention: DMCA

1001 Fannin St., Ste 4000
Houston, TX 77002

More contact details

How Customers Rate Waste Management Support?

4.0 / 5
Good

Based on 2.9K calls to Waste Management customer support through PissedConsumer.com and 23 survey responses.

Total Calls
2.9K
Avg Call Duration
03:36
Issues Resolved
12%

Why Customers Call Waste Management?

Top Reasons of Customers Calls

  • Shipping and Delivery 24%
  • Customer Inquiries & Issues 23%
  • Payments and Charges 17%
  • Request for Information 11%
  • Staff 9%
  • Product/ Service 5%
  • Activation/ Cancellation 3%
  • Return/ Replace 3%
  • Employment 2%
  • Account 2%
  • Cards <1%
  • Website/ Application <1%
  • Refund <1%
  • Claims & Legal Issues <1%
  • Streaming Services <1%

Shipping and Delivery

24%
  • "Missed pick up"
  • "FEDERAL Holiday pick up service"
  • "Missed pickup"

Customer Inquiries & Issues

23%
  • "Extra trashcan"
  • "Trash not picked up"
  • "Check holiday schedule"

Payments and Charges

17%
  • "Payment"
  • "Make payment"
  • "Billing error"

Request for Information

11%
  • "How much is bulk pickup?"
  • "Trash can is broken"
  • "Employee, checking on cost for service"

Staff

9%
  • "Start new service"
  • "Start service"
  • "Restart service."

Product/ Service

5%
  • "Complaint against driver"
  • "Property damage"
  • "Broken trashcan"

Activation/ Cancellation

3%
  • "Cancel"
  • "Cancel service"
  • "Never picked my cans up after canceling service"

Return/ Replace

3%
  • "Change service"
  • "Change payment method"
  • "Replace trash bin with missing lid"

Employment

2%
  • "Job"
  • "Employment"
  • "W2"

Account

2%
  • "Phone number for the State College area"
  • "Account issue"
  • "Need account help and their website doesn't give any phone number!"

Cards

<1%
  • "New card number"
  • "New card for payment"
  • "Card board pick up"

Website/ Application

<1%
  • "App not working"
  • "Your website sucks"
  • "Horrible website Trying to get my trash can replaced"

Refund

<1%
  • "Refund due me"
  • "Need a refund"
  • "Uncashed refund check"

Claims & Legal Issues

<1%
  • "Claim"
  • "Incident"
  • "Accident"

Streaming Services

<1%
  • "Tv pick up"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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