575 views
2 comments

I have been signed up for Washington Gas ebill and automatic payments for several years. As far as I was aware all was well until I received a letter last week from Washington Gas alerting me that I owed them $916.66. Turns out I failed to notice they had not sent me statements nor billed me nor debited my checking account since Dec 2015. Yes, I should have noticed this, but in the last 8 months my husband has suffered from rapid progression of Alzheimer's Disease and vascular dementia. He also broke his hip. He has been hospitalized twice and also in a rehab facility. I also have been sick for 4 months myself. I did not notice, but in my defense, life is complicated and I have all my bills set up for automatic payments so I thought I was fine.

Anyway, I immediately called Washington Gas and asked them to subtract late fees (as it said in the letter that they would do). They told me they subtracted the late fees and now I owe $927.36! How can you subtract the late fees and then tell me I owe MORE THAN I DID TO BEGIN WITH! And not one word about we are so sorry that this happened, would you like to make a payment plan, we will work with you to resolve this, we did not send your ebill and we did not debit your account and we apologize for that. The representative was cold as ice.

So today I attempted to go online and see the statements I never got and my current account information, but aside from my profile, no information is available online. WHAT KIND OF BUSINESS TREATS CUSTOMERS LIKE THIS! IF I HAD A CHOICE I WOULD NEVER DO BUSINESS WITH WASHINGTON GAS AGAIN. It's about expecting me to pay $927.36 just like that but it's also about how you treat the customer. I should have noticed that I was not getting bills, but they should have noticed too. I could not be more dissatisfied.

Reason of review: Problems with payment.

Location: Temple Hills, Maryland

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I got the same treatment, and more. For the same reason, they once disconnected the service and charged the re-connection fee.

After a repeated promise to send me a corrected bill to have the re-connection and late fees waived, which they never did, they reported to the credit agency negatively while I was waiting for the new bill.

And now I am facing a degraded credit and a security deposit I never had to pay in my life. What a piece of junk it is!

Guest

It really shouldn't be a problem I would think. If you were being charged all that money should be there ready to go.

Right?

Or did you think you were getting over only to have the bills catch up to you?

Washington Gas Reviews

  1. 53 reviews
  2. 7 reviews
  3. 9 reviews
  4. 2 reviews
  5. 1 review
Washington Gas reviews