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Contact Waitrose Customer Service

Waitrose Phone Numbers and Emails

Customer Service:

  • +4 480 018 8881
    CELLAR and FLORIST
  • +44 207 565 3000
    FOOD MAGAZINE
  • +44 134 457 8811
    GARDEN
  • +44 345 032 8002
    PET

General Info:

  • +4 480 018 8884

Waitrose Emails:

Customer Service
FLORIST, GARDEN
waitrosecellar@waitrose.co.uk
CELLAR
waitrosefood@waitrose.co.uk
FOOD MAGAZINE
customerservices@waitrosepet.com
PET
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How to Contact Waitrose Customer Service?

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PissedConsumer Reporter
How to Contact Waitrose Customer Service?

Waitrose offers various customer service phone numbers for different departments and services. To contact Waitrose customer services regarding general inquiries and assistance, contact their main customer service line at 1-800-188-884. If you have specific needs related to Cellar and Florist products, contact Waitrose at 0800 188 881. Similarly, matters concerning the Garden department can be discussed with Waitrose customer care through their dedicated number at 01344-578-800.

For instance, if you want information about Waitrose Food Magazine, customers can use the Waitrose contact 0207-565-3000. All the above-listed Waitrose customer service contact numbers are specialized phone options that allow customers to access support and information tailored to their needs, ensuring a more efficient and effective customer service experience.

Waitrose does not offer a live chat service option for online inquiries. If you need assistance from customer care executives at Waitrose, your best option is to contact Waitrose customer services via phone. You can find the relevant phone numbers for different departments or use the specified email addresses for assistance. The customer care executive ensures users get appropriate answers to their queries and concerns. While live chat isn't available for customers, their phone and email support channels address your questions and concerns, ensuring you receive the help you need when interacting with Waitrose's online customer services.

Customers can seek assistance from Waitrose online customer service via email. Waitrose customer service email offers a range of dedicated email addresses for various departments and services to ensure you get the assistance you need. For general customer service inquiries and support, contact the Customer Service Team at customerserviceteam@waitrose.co.uk. If you have questions or need help with Waitrose Cellar products, you can write a Waitrose email at waitrosecellar@waitrose.co.uk.

For matters concerning the Florist department, the email address is waitroseflorist@waitrose.co.uk. Similarly, if you have inquiries about Waitrose Garden, contact customerservices@waitrosegarden.com. The dedicated Waitrose email address for those interested in the Waitrose Food Magazine is waitrose.food@johnbrownmedia.com. These email addresses allow you to communicate directly with the respective teams, ensuring tailored and efficient support for your queries and needs.

Waitrose Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Waitrose is 44800188881. 80% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Monday and Tuesday.

  • People call Waitrose mainly because of product/ service, cards and return/ replace.

View full overview ›
PissedConsumer Club

Contact Information

Waitrose Website:

Waitrose Help Center:

Corporate Office Address:

Waitrose Ltd Doncastle Road Southern Industrial Area Bracknell RG12 8YA

Other Info (opening hours):

Hours:

Monday - Friday: 8 am - 10 pm

Saturday: 8 am - 9 pm

Sunday: 9 am - 7 pm

More contact details

Waitrose Rating Based on 2 Reviews

Rating details

2.4
more details
Exchange, Refund and Cancellation Policy
Value for money
Product or Service Quality
Layout of Store

Rating stats

Rating trend

Summary of Waitrose Customer Service Calls

20 TOTAL
CALLS
00:00 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Waitrose?

Cards Question:

  • “Quiet about card”
  • “New name on my loyalaty card and address”
  • “T join loyalty card”

Product/ Service Question:

  • “Complaint”
  • “I’m thoroughly disappointed in the way Waitrose answered my suggestion.”
  • “Complain”

Return/ Replace Question:

  • “Trying to return call about home delivery?”
  • “I want to change a delivery slot to click and collect”

Payments and Charges Question:

  • “Payment problem”
  • “To discuss why they insist on taking payment on my New day credit card when i ordered food on my debit card”

Account Question:

  • “Membership card”

Shipping and Delivery Question:

  • “Delivery today”

Activation/ Cancellation Question:

  • “To cancelMy order”

Other Question:

  • “Having trouble with ordering on celler”
  • “Frustrated with Waitrose”
  • “Click and collect”

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