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Contact Waggel Customer Service

How to Reach a Person at Waggel

Verified Contact Information

Customer Service:

  • +44 129 966 9955

Complaints/ Feedback:

complaints@waggel.co.uk
Send Message

Waggel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Waggel Phone Number
+44 129 966 9955
Average Hold Time
Up to 3 minutes
Most Popular Waggel Email Address
complaints@waggel.co.uk
Issue Resolution Rate
Medium (40% reported full resolution)
Waggel Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact Waggel?

A single helpline is available to consult the company representative for all matters. The Waggel customer service number is +44-129-966-9955, and it is active in providing efficient responses. Calling this helpline is best for help with pet insurance, applications, processes, claims, quotes, and more. Clients can speak to the Waggel customer service team and get help with choosing the best policies for their pets. They can also request information about triage services and the company's unique offerings.

Only one Waggel email address can be used to contact the company representatives for various matters. This contact information is complaints@waggel.co.uk. There is also an alternative to contact the support team by clicking on the blue chat icon at the bottom right corner of the Waggel website. Once you click on it, you can start a new conversation with the chatbot that's trained to assist you. However, you can also request to interact with a live company's representatives. They can assist the support team between 9 AM and 5 PM Monday and Friday. Contacting them outside the office hours prompts you to enter your email address. The Waggel customer service team will contact you as soon as they are available. On the website, there is also an option to initiate a Waggel login for more personalized assistance.

To contact the support team via the Waggel app, customers need to download and install it on their devices and sign into their registered accounts. New clients can sign up for an account on the website. Staring the application on their devices will enable customers to contact the Waggel customer service team by clicking on Help at the bottom right corner of the screen. Customers can try using the company's helpline or Waggel email address if they don't get the necessary assistance.

The Waggel website mentions an address in London: Waggel Limited, 1st Floor, 5 St Helen's Pl, London, England EC3A 6AB, United Kingdom. This company's address can be used for general corporate correspondence and inquiries. While the corporate office handles administrative matters, customers seeking assistance with specific service queries and issues are recommended to contact the Waggel customer care team directly via their dedicated support channels.

PissedConsumer Club

Contact Information

Waggel Website:

Waggel Help Center:

Corporate Office Address:

Waggel Limited
1st Floor, 5 St Helen's Pl
London, England EC3A 6AB
United Kingdom

How Customers Rate Waggel Support?

5.0 / 5
Good

Based on 171 calls to Waggel customer support through PissedConsumer.com and 3 survey responses.

Total Calls
171
Issues Resolved
40%

Why Customers Call Waggel?

Top Reasons of Customers Calls

  • Request for Information 25%
  • Customer Inquiries & Issues 25%
  • Product/ Service 17%
  • Payments and Charges 13%
  • Claims & Legal Issues 8%
  • Return/ Replace 6%
  • Activation/ Cancellation 4%
  • Website/ Application <1%
  • Cards <1%

Request for Information

25%
  • "I needed to speak to a person re an insurance claim"
  • "Enquire about a claim"
  • "Discuss claim"

Customer Inquiries & Issues

25%
  • "My breed is not rite"
  • "Cover"
  • "Leg problem"

Product/ Service

17%
  • "Numerous pet insurance"
  • "Policy"
  • "Pet insurance questions"

Payments and Charges

13%
  • "Pay my bill"
  • "Decided vet bill"
  • "Still not been paid out many weeks later"

Claims & Legal Issues

8%
  • "Claim"

Return/ Replace

6%
  • "Change of details"
  • "Change of address"
  • "Change direct debit"

Activation/ Cancellation

4%
  • "Renewal increase"
  • "Cancellation"
  • "Cancel insurance for pets death"

Website/ Application

<1%
  • "Application form"

Cards

<1%
  • "The online form is not taking my card number for a new customer"

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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