Contact Wacom Customer Service

At the moment, there is no Wacom email for consumer assistance, but customers can submit their messages via the company’s website. Members of the media who have press and media inquiries can contact the company at social@wacom.com, while legal professionals can direct their requests to copyright@wacom.com or privacy-wtc@wacom.com.

The Wacom head office is located in Portland. The Wacom address for mailing inquiries is Wacom Technology Corporation, 1455 NW Irving St., Portland, Oregon 97209, United States. Please note that the return address may be different, so if you need to return an item, make sure to contact the support team for more details first.

Wacom customer care agents are available from 6 am to 6 pm on weekdays. However, these hours may be affected by public holidays, and the support team may not be available. It’s recommended that customers contact the support team in advance to get more information about the holiday schedule.

Customers can submit their questions via an online form on the Wacom website or connect with support agents via live chat. To use any of these options, you need to get to the “Contact Us” page by pressing the “Contact” button at the bottom of the page. Then, follow the “Create a ticket” link to complete an online form or press the support button in the down right of the screen to start the Wacom live chat.