Okay so I went to cut off my service on the 9th, due to my internet getting cut off,..on the 8th they billed me for an entire month of service. I cancelled the service,..however they still are billing me for the entire month of March. They wouldn't just pro-rate the day of the ninth,...they hit me for the entire month.
Their reason,..its an auto billing payment cycle.
Seems to me if a customer calls on the ninth and cancels the service,...I owe them one to two days of service at a pro-rated daily amount. they didnt agree. Now I'm stuck with no internet,...and a monthly charge for a phone I cannot use anyways. REALLLLLLLLLLLLY crappy. I was seriously considering restarting my account once I got a new ISP,.. after this,...yeah riiiiight. Don't think so.
Product or Service Mentioned: Vonage Phone Service.
Monetary Loss: $40.