Schaumburg, Illinois
Not resolved
Customer service
Diversity of Products or Services
Price Affordability

I took Vonage because I thought I will be able to use my Cell as Vonage Ext. After Signing in I see that my cell phone is being used by some one else Vonage Acct.

Vonage is not at all cooperative to resolve this issue so far.I tried to connect them several times, multiple times, multiple tickets were opened but without any resolution. Its a data security issue. How come a different person can use my Cell number as his/her extension.

Vonage never checks who is registering whose number.. This is a serious flaw in their system which they are not agreeing

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

Vonage Cons: Customer service.

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