Newcastle, California
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Website
1 comment

We cancelled out account in May of 2013. In December of 2014 it was brought to my attention Vonage was still deducting just over $50 a month from my account.

I've contacted them several times about this but just get the run around. One supervisor told me they owed me over $1100 in refund but they cannot do this so it has to be "escalated" to corporate.

Over a month has gone by now, just get the run around & a different story every time I call. Filed complaints with the BBB, my bank, everyone I can think of, still unresolved.

Reason of review: Poor customer service.

Monetary Loss: $1143.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
Decatur, Georgia, United States #966465

$50 a month and they owe you $1100????? sounds fishy are you telling us you dint see it for 2 years wow

You May Also Like