Bakersfield, California
Not resolved
1.0
Details
Customer service
1 comment

I had a problem with the Vonage Extension issues and called Vonage and a guy from India named Jay was extremely rude to a customer and hardly knew very much about resolving my issue. So I asked if I could maybe speak to a supervisor and he JUST HUNG UP.

I was so disappointed.

I have been with Vonage for many years and the CUSTOMER SERVICE has deteriorated very badly. I am now talking with LINGO and will soon switch.

I wonder if these reviews are being monitor by the TOP_GUNS at VONAGE ESPECIALLY THEIR CEO Mr Alan Masarek.

Product or Service Mentioned: Vonage Customer Care.

Reason of review: Poor customer service.

Vonage Cons: Representative jay very rude with customer.

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vonageert.us
Matawan, New Jersey, United States #1190689

Hello,

This is the Executive Response team for Vonage. We are sorry to hear you are having issues concerning your service.

We understand you are disappointed with our customer service department. We will like the opportunity to assist you in resolving this matter.

You can reach out to us on our community website in which one of our specialist will reach out to you directly in order to resolve your issue. Please visit our homepage: https://community.vonage.com/pages/home

Thank you,

Vonage ERT

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