Wylie, Texas
Not resolved

Vonage marketing is a big fraud. They deceive people by luring them into false promises of gift cards when signing up. These gift cards will never never ever show up. I've followed up with their customer service for the last 5 months for my gift card, each time getting a reply saying the request has been escalated and that a gift card will be sent pretty soon, but of course nothing shows up. This is a company that adopts these fraudulent practices by deceiving its customers, so you can very well imagine the corporate culture.

I'll never recommend anyone to go with Vonage. There are much cheaper options out there, where you are not made any false promises. It's all black and white and very upfront.

This company will go after your *** if you try to disconnect, by imposing false charges on your bill, such as disconnect fees, termination fees, 1 month notice fees etc. They'll go after your credit too without giving you any recourse or option to argue with them on their own deceitful practices. Stay away...they won't survive US market any longer....get ready to sell yourself vonage or file for bankruptcy.

Monetary Loss: $150.

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