883 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
Resolved
1 comment
Updated by user Jul 06, 2015

After a few conversations VMInnovations agreed to exchange the item at no cost.

Original review posted by user Jul 06, 2015

"I wanted to share a bad experience with VMInnovations. We purchased an inflatable raft for our kids as a Christmas present back in December, 2014.

It sat in the box until this past weekend as it was finally warm enough to use. As I was inflating the raft I noticed *** that is 1/2" in diameter. Obviously the kids were disappointed, as was I. But I figured that VMInnovations would have no issues with replacing the raft...not so much.

I called customer service and the manager told me there was a 30 day mfg warranty that had obviously expired and the best that they could do was for me to pay to send back the raft and they would replace it. I got a quote to ship it back and it was $40, half of what I paid for the raft.

While I appreciate the offer to replace it, this is very bad customer service. If I provided this type of service to my customers I wouldn't be in business.

Reason of review: Bad quality.

Location: Allendale Charter Township, Michigan

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Warranties typically start from the time of purchase not the time of first use. What would make you think that 7 months later, they would now honor their 30 day warranty.

They went above and beyond by offering a replacement, just ship the item back. But you did not, because of the cost to ship.

Who is then at fault? I'd say the offered excellent customer service.

VMInnovations Reviews

  1. 36 reviews
  2. 11 reviews
  3. 6 reviews
  4. 2 reviews
  5. 10 reviews
VMInnovations reviews