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I purchased a portable air conditioner on Friday. A tracking number was provided to FEDEX, but the item was never picked up for shipment.

The tracking just showed info submitted for 4 days so on Tuesday I called to express my concern and was told it just had not updated to call back tomorrow if it did not. Tody(tomorrow), there was still no information so I called again. I get a message saying they are closed and that hours are from 9am-930pm mon-fri. This is 330pm on Wednesday afternoon, where is everybody.

Call again, same thing, and again, same thing. Finally try the extention to recieve payments, to be sure somebody would be there. But no, Same message. Finally I email I get a response on if for some reason it has not ship or cannot ship we will notify you immediately???

Its been 5 days immediately would have been letting me know something now. Finally after getting the email reply I call again, And ........ I get an answer. Explain my situation, they check and say, it looks like it was lost by fedex, we will just refund your payment.

You are going to refund my payment now? Without knowing if fedex has it or where it is, or if it will show up tomorrow?? Well, yes. BS alert, BS alert, BS alert.

Obvious answer, not given of course. Well we sell on ebay and our website but our system is not good enough to have a real time inventory so we sold too many. ( I did see there were qty 4 available from there ebay store before and after my purchase from there website).

I used a $20 off coupon, and of course because mine was the lowest price, I get the screw job. No contact, no replacements, nothing but disappointment and having to start looking all over again!

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Worse place to buy anything from!

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